Confident communication in the sandwich position

Acting correctly in every role

This training is held in German.
The assistant has an important key function between leading and being led. Their task is to take the pressure off the boss , provide maximum and proactive support and at the same time successfully coordinate projects. In doing so, it is important to manage the flow of information between management, Employees and customers - a field of tension that consists of different expectations. In this training course, you will learn how to communicate correctly at every level and thus confidently fulfill existing expectations and achieve set goals.

Contents

Assistance management as a balancing act: leading and being led

  • Situational leadership: goal and role clarity as a prerequisite.
  • Your options for action: Instruct, motivate, participate, delegate.
  • Management tools: Feedback, control, developing potential, promoting teamwork, etc.
  • Set boundaries.
  • Recognize and win status games.
  • Self-marketing.

Information management - communicating correctly at every level

  • Conversation preparation according to Schulz von Thun.
  • Listen actively.
  • Questioning techniques.
  • Argumentation technique.

Relationship management - understanding each other creates growth

  • "Dream team" boss and assistant - leading to the top.
  • Actively shaping networks and relationships in the team.
  • Others are different - differently good (motive theory according to Steven Reiss).
  • Agree rules together.

Conflict management - win-win

  • Dealing with resistance.
  • Mediator between the fronts.
  • Non-violent communication according to Marshall Rosenberg.

Self-management - more power thanks to balance in everyday life

  • Clarity about personal motives and values.
  • Dealing with your own emotions.
  • Make decisions and stand by them.
  • Acting confidently under pressure.
  • Resilience and serenity.

 

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

  • You gain sovereignty in the field of tension between different hierarchical levels.
  • They know and reflect on the typical pitfalls in the "sandwich position".
  • They develop a healthy balance in dealing with expectations, their own needs and realistic possibilities.
  • More personal clarity will strengthen your assertiveness.
  • They see through the status game and become status virtuosos.
  • You will work out the first steps for transferring the training findings into your practice.

trainer

Methods

Interactive theory input, individual work and guidance for self-reflection, moderated discussion as well as improv theater and experience-activating exercises.

Recommended for

Employees in the area of assistance and secretarial services who find themselves in a "sandwich position" and need to communicate effectively from this position.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Confident communication in the sandwich position"

Attendees comments

"The all-over package was just very well balanced. Everyone was super friendly and high level service, especially from Haufe Akademie and the trainer."

Ann-Catrin Spickenreuther
Brunswick Group

"The instructor was competent and very welcoming. The course was good all round!"

Marco Walter
Vallox GmbH

Seminar evaluation for "Confident communication in the sandwich position"

4.9 from 5
with 51 ratings
training content:
4.6
Content comprehensibility:
4.9
Practical relevance:
4.7
Trainer expertise:
4.9
Participant orientation:
5
Method variety:
4.8
On-site training together
Booking number
3732
€ 1.540,- plus VAT
2 days
in 2 locations
2 Events
German
In-person trainings
Joint online training
Booking number
33019
€ 1.540,- plus VAT
2 days
Online
2 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
30.06.2025
Live-Online
Booking number: 33019
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 30.06.2025

09:00 am - 5:00 pm

Tuesday, 01.07.2025

09:00 am - 5:00 pm

08.09.2025
Munich
Booking number: 3732
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Premier Inn München City Ost
Premier Inn Munich City East
Kronstadter Straße 6-8, 81677 Munich
Room rate: € 100,27 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 08.09.2025

09:00 am - 5:00 pm

Tuesday, 09.09.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

17.11.2025
Live-Online
Booking number: 33019
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 17.11.2025

09:00 am - 5:00 pm

Tuesday, 18.11.2025

09:00 am - 5:00 pm

26.02.2026
Hamburg
Booking number: 3732
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Amsinckstraße 53, 20097 Hamburg
Room rate: € 132,97 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 26.02.2026

09:00 am - 5:00 pm

Friday, 27.02.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 3732
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 33019
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
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