Making a Strong Impression as a Moderator: Staying Confident Amid a Storm of Expectations

Dealing with the moderation role (neutral) or dual role (as moderator and participant)

• Clarify the assignment, expectations, and goal within the group. Clearly articulate the facilitator’s role and authority, and carry out these responsibilities with confidence and friendliness.
• Be able to use neutrality strategically to strengthen one's own authority—through language, body language, and mindset.
• To be accepted as a person who plays a mediating, solution-oriented role.

Turning Uncertainty and Other Challenges into Strength

• Presenting yourself in front of groups—the impression you make—becoming aware of the interaction and being able to influence it positively.
• Being able to understand, regulate, or harness one’s own negative emotions (e.g., anger, reluctance, intimidation, nervousness, boredom). Freeing oneself from inhibitions in order to be able to draw on the positive aspects of one’s own personality.
• Dealing with the prejudices and reservations of others that you encounter (e.g. age, gender, origin).
• Have a positive influence on the group as a constructive, solution-oriented role model.

Addressing people pointedly, reaching and activating them with language

Intervene effectively

Remaining capable of taking action and focused on goals during conflicts or in the face of emerging chaos

• Counter provocations and attacks with confidence.
• Protect yourself from hostility, envy and the whims of others.
• Mediate between opposing parties and guide the group toward a solution.

Develop your own style as a moderator and enjoy moderating

Moderating with the body - body language in dealing with the group

• Posture.
• Facial expressions, gestures, gaze behavior.
• Voice and tone of voice.