Moderate confidently with role clarity

Dealing with the moderation role (neutral) or dual role (as moderator and participant)

• Practice neutrality - linguistically, physically and mentally.

Feeling comfortable in an exposed role in front of the group - even in tense situations

• Be aware of and be able to influence your own appearance in front of groups - your own impact - interactions.
• Understand your own stressful emotions and be able to regulate or use them (e.g. anger, intimidation, nervousness, annoyance, boredom).
• Dealing with the prejudices and reservations of others that you encounter (e.g. age, gender, origin).
• Act as a positive role model for the group.

Addressing people pointedly, reaching and activating them with language

Intervene effectively

Staying focused and capable of acting in conflicts or emerging chaos

• Counter provocations and attacks with confidence.
• Protect yourself from hostility, envy and the whims of others.

Develop your own style as a moderator and enjoy moderating

Moderating with the body - body language in dealing with the group

• Posture.
• Facial expressions, gestures, gaze behavior.
• Voice, tone of voice.