One-on-One Training: Controlling for Service Providers

Kick-off: Introduction and Clarification of Expectations

At the start of the training session, we’ll discuss your individual expectations and goals to ensure that the content is tailored to your needs.

Please select your specific areas of focus based on your current level of knowledge, for example:

Service controlling basics

• Controlling of external and internal services.
• Success factors of controlling in service management.
• Necessary framework conditions for effective and efficient service controlling.

Earning power and financial stability - maintaining an overall view

• Instruments for overall management depending on the service sector, established versus young service providers.
• Managing analog, digitized and digital business models.

Internal allocation of added value

• Internal service portfolio and development of an internal market.
• Center concepts, internal price calculation, profit center income statement, shared service centers, intra-group billing systems.

Actively manage costs

• Using cost management to ensure success.
• Success factors for meaningful cost type, cost center and cost unit accounting for service providers.
• Set up fixed and overhead costs strategically and reduce them effectively.
• Control costs arising from the variety of services and range of offers.
• Optimize the cost of service depth with make-or-buy decisions.

Grow profitably with the right pricing policy

• Identifying the services that really earn money.
• Cost-oriented, demand- and market-oriented calculation methods.
• Contribution margin accounting as valuation accounting: revenue and project management as well as target group evaluation.
• Contribution Margin Analysis as a Decision-Making Tool: Decisions on process changes, break-even analysis, and multidimensional analysis.
• Project costing and controlling, costing in public administration, utilization-based price calculation and costing of product-related services.

Turning number cemeteries into clear control cockpits

• Reporting matrix that always works: report recipient-oriented and decision-relevant information.
• Consider "Hichert rules" in reporting: Designing leadership and management information systems.

The specific structure of the one-on-one training can be customized to suit individual needs and circumstances.

Optionally, you can schedule two 2-hour sessions, for example. During the second session, we’ll review the initial steps you’ve taken and provide you with targeted guidance on any challenges you’ve encountered. Together, we’ll assess your progress and adjust the next steps to ensure your long-term success.