Contents
Basic psychological understanding
- Why do people behave differently?
- A brief introduction to developmental psychology.
- Personality and clarification of expectations.
Get to know and recognize personality types
- Introduction to a personality model.
- Recognize different personality types.
- Acquire diagnostic capability.
- Different characters on the job: How to work together successfully even in difficult situations.
Relationship skills in business
- Manage conflicts and stressful situations in a self-determined and calm manner.
- Different characters on the job: How to work together successfully even in difficult situations.
Use the PIKODE method to manage difficult (conflict) situations in a self-determined and calm manner.
- Get to know the PIKODE method, apply it and be able to use it for future situations.
- Recognizing and using the psychology of language
- Recognize the basis on which you or others communicate.
- Recognize and review your own patterns of thought and action.
- Diagnosing difficult (conflict) situations and developing strategies for action
- Clarifying your own role - victim of the situation or shaper of the situation?
- Putting the rule of three into practice
- Putting unpleasant things into words.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
In this training course, you will learn how to adjust your behavior and communication to other people in order to communicate with less conflict and score points with your own strengths through self-awareness. The PIKODE method developed by the trainer helps you to apply the psychological know-how you have learned in practice and thus develop inner strength and confidence, especially in difficult (conflict) situations. As transfer support after the training, you can take advantage of a one-hour telephone coaching session with our trainer if you wish. This coaching is included in the seminar price.
Bring along a specific situation from your day-to-day work that keeps giving you headaches due to the personality of your counterpart!
Methods
Speaker input, practical exercises, processing of your case studies with exchange of experience, self-reflection, feedback, personality model.
Speaker input, practical exercises, processing of your case studies with exchange of experience, self-reflection, feedback, personality model.
Recommended for
employees from assistance, secretarial and administrative positions who want to get to know themselves and other people better, discover personality structures and align their communication accordingly.
Further recommendations for "Psychology for the assistant"
Attendees comments
"This training is the best I have ever been able to attend. The content has a lasting impact on my everyday life and I realize that practicing acceptance and patience with others as well as myself can move mountains in my own well-being. This is my daily reminder to myself. Accept it! Don't always look for the why! Our views can and should be different. Communicate openly and honestly.
Wow, a big thank you! It has opened my eyes."
One of the best seminars I have ever attended! A great overall package.
Seminar evaluation for "Psychology for the assistant"
5275
Start dates and details
Thursday, 17.07.2025
09:30 am - 5:30 pm
Friday, 18.07.2025
09:00 am - 5:00 pm
Thursday, 04.09.2025
09:30 am - 5:30 pm
Friday, 05.09.2025
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 12.11.2025
09:30 am - 5:30 pm
Thursday, 13.11.2025
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 02.03.2026
09:30 am - 5:30 pm
Tuesday, 03.03.2026
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 20.04.2026
09:30 am - 5:30 pm
Tuesday, 21.04.2026
09:00 am - 5:00 pm
Tuesday, 16.06.2026
09:30 am - 5:30 pm
Wednesday, 17.06.2026
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Tuesday, 14.07.2026
09:30 am - 5:30 pm
Wednesday, 15.07.2026
09:00 am - 5:00 pm
Wednesday, 30.09.2026
09:30 am - 5:30 pm
Thursday, 01.10.2026
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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