Psychology for the assistant

Basic psychological understanding

• Why do people behave differently?
• A brief introduction to developmental psychology.
• Personality and clarification of expectations.

Get to know and recognize personality types

• Introduction to a personality model.
• Recognize different personality types.
• Acquire diagnostic capability.
• Different characters on the job: How to work together successfully even in difficult situations.

Relationship skills in business

• Manage conflicts and stressful situations in a self-determined and calm manner.
• Different characters on the job: How to work together successfully even in difficult situations.

Use the PIKODE method to manage difficult (conflict) situations in a self-determined and calm manner.

• Get to know the PIKODE method, apply it and be able to use it for future situations.
• Recognizing and using the psychology of language.
• Recognize the basis on which you or others communicate.
• Recognize and review your own patterns of thought and action.
• Diagnose difficult (conflict) situations and develop strategies for action.
• Clarifying your own role - victim of the situation or shaper of the situation?
• Getting started with the rule of three.
• Putting unpleasant things into words.