Psychology for the assistant

Assessing and convincing people

This training is held in German.
As an assistant, you are often called upon to act as a diplomat, coach and confidant. In this field of tension, it is difficult to remain confident and concentrate on your core tasks. In this training , you will learn how to use psychological knowledge to adapt your behavior to different people and situations. A personality analysis prior to the seminar and a one-hour telephone coaching session with the trainer are included in the participation fee.

Contents

Basic psychological understanding

  • Why do people behave differently?
  • A brief introduction to developmental psychology.
  • Personality and clarification of expectations.

Get to know and recognize personality types

  • Introduction to a personality model.
  • Recognize different personality types.
  • Acquire diagnostic capability.
  • Different characters on the job: How to work together successfully even in difficult situations.

Relationship skills in business

  • Manage conflicts and stressful situations in a self-determined and calm manner.
  • Different characters on the job: How to work together successfully even in difficult situations.

Use the PIKODE method to manage difficult (conflict) situations in a self-determined and calm manner.

  • Get to know the PIKODE method, apply it and be able to use it for future situations.
  • Recognizing and using the psychology of language
  • Recognize the basis on which you or others communicate.
  • Recognize and review your own patterns of thought and action.
  • Diagnosing difficult (conflict) situations and developing strategies for action
  • Clarifying your own role - victim of the situation or shaper of the situation?
  • Putting the rule of three into practice
  • Putting unpleasant things into words.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

In this training course, you will learn how to adjust your behavior and communication to other people in order to communicate with less conflict and score points with your own strengths through self-awareness. The PIKODE method developed by the trainer helps you to apply the psychological know-how you have learned in practice and thus develop inner strength and confidence, especially in difficult (conflict) situations. As transfer support after the training, you can take advantage of a one-hour telephone coaching session with our trainer if you wish. This coaching is included in the seminar price.

Bring along a specific situation from your day-to-day work that keeps giving you headaches due to the personality of your counterpart!

Methods

In-person events

Speaker input, practical exercises, processing of your case studies with exchange of experience, self-reflection, feedback, personality model.

The following third-party tool can be used in the event:
Live online events

Speaker input, practical exercises, processing of your case studies with exchange of experience, self-reflection, feedback, personality model.

The following third-party tools can be used in the event:

Recommended for

Employees from assistance, secretarial and administrative positions who want to get to know themselves and other people better, discover personality structures and align their communication accordingly.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Psychology for the assistant"

Attendees comments

"This training is the best I have ever been able to attend. The content has a lasting impact on my everyday life and I realize that practicing acceptance and patience with others as well as myself can move mountains in my own well-being. This is my daily reminder to myself. Accept it! Don't always look for the why! Our views can and should be different. Communicate openly and honestly.

Wow, a big thank you! It has opened my eyes."

Apostolia Tassidou
Rheinmetall Automotive AG, Neckarsulm

One of the best seminars I have ever attended! A great overall package.

Sigrid Weber
DB Systel GmbH, Frankfurt

Seminar evaluation for "Psychology for the assistant"

4.7 from 5
with 501 reviews
training content:
4.7
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
4.9
Participant orientation:
4.8
Method variety:
4.8
On-site training together
Booking number
5275
€ 1.540,- plus VAT
2 days
in 5 locations
5 Events
German
In-person trainings
Joint online training
Booking number
32170
€ 1.540,- plus VAT
2 days
Online
3 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
17.07.2025
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Thursday, 17.07.2025

09:30 am - 5:30 pm

Friday, 18.07.2025

09:00 am - 5:00 pm

04.09.2025
Düsseldorf
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Novotel City West
Novotel City West
Niederkasseler Lohweg 179, 40547 Düsseldorf
Room rate: € 118,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 04.09.2025

09:30 am - 5:30 pm

Friday, 05.09.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

12.11.2025
Hamburg
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Amsinckstraße 53, 20097 Hamburg
Room rate: € 132,97 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 12.11.2025

09:30 am - 5:30 pm

Thursday, 13.11.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

02.03.2026
Mannheim
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel am Rathaus
Mercure Hotel am Rathaus
F7, 5-13, 68159 Mannheim
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 02.03.2026

09:30 am - 5:30 pm

Tuesday, 03.03.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

20.04.2026
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 20.04.2026

09:30 am - 5:30 pm

Tuesday, 21.04.2026

09:00 am - 5:00 pm

16.06.2026
Berlin
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel Moa
Mercure Hotel Moa
Stephanstrasse 41, 10559 Berlin
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Tuesday, 16.06.2026

09:30 am - 5:30 pm

Wednesday, 17.06.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

14.07.2026
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Tuesday, 14.07.2026

09:30 am - 5:30 pm

Wednesday, 15.07.2026

09:00 am - 5:00 pm

30.09.2026
Cologne
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Maternushaus Köln
Maternus House Cologne
Kardinal-Frings-Straße 1-3, 50668 Cologne
Room rate: € 79,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 30.09.2026

09:30 am - 5:30 pm

Thursday, 01.10.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and traveling expenses
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

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