Contents
Conduct difficult conversations with confidence
- Characteristics and causes of difficult conversations.
- Confident handling of emotional contacts.
- Inhibiting and promoting communication patterns.
- Inner attitude and its effect in conversations.
Targeted use of conversation
- Sympathy and trust as a basis.
- Reflect on self-perception and perception of others.
- Use language and body language consciously.
- Prepare and follow up meetings effectively.
- Conversation techniques: goal-oriented questions, active listening, argumentation aids.
Communicate professionally in critical situations
- Give and accept feedback constructively.
- Conduct critical discussions in a solution-oriented manner.
- Use WIN-WIN approaches in negotiations.
- Conveying difficult messages.
- Dealing with objections and resistance.
Dealing with stress and emotions with confidence
- Recognize and express your own needs and emotions.
- Expressing anger and annoyance appropriately.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Effective impulses for difficult conversation situations.
- Communicate confidently, professionally and results-oriented in high-energy situations.
- Conversation techniques: goal-oriented questions, active listening, argumentation aids.
- Exercises based on concrete examples from practice.
- Improvement of communication skills through personal feedback and impulses for your own conversation behavior.
Methods
trainers, discussion, practice using your own application examples and interactive conversation simulations ensure lasting learning success.
Recommended for
Specialists and managers who want to optimize their communication skills for difficult situations.
Note: Attending the training course "Communication Training I: Fundamentals of Conversation Skills" is NOT a prerequisite.
Further recommendations for "Communication Training II"
Attendees comments
"Very open, approachable, uncomplicated, spontaneous, humorous and goal-oriented speaker."
"I particularly liked the fact that you were actively involved in the training and what was happening. Current situations of participants could be brought in."
"Very comprehensible communication of the content, adapted to the individual issues."
"I particularly liked the individual case studies in our group."
"I was particularly impressed by the role plays from day-to-day business. The video recording with the precise analysis and the subsequent suggestions for "the right way to conduct a conversation" was very helpful! In addition, the participants' questions and problems were actively addressed!"
"The lecturer involved everyone really well and was very empathetic!"
"I particularly liked the fact that you were actively involved in the training and what was happening. Current situations of participants could be brought in."
"I particularly liked the individual case studies in our group."
"The lecturer involved everyone really well and was very empathetic!"
"I have gained many insights for myself."
Seminar evaluation for "Communication training II"
7564
Start dates and details
Monday, 25.08.2025
09:30 am - 5:30 pm
Tuesday, 26.08.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 01.09.2025
09:30 am - 5:30 pm
Tuesday, 02.09.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 13.10.2025
09:30 am - 5:30 pm
Tuesday, 14.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 17.11.2025
09:30 am - 5:30 pm
Tuesday, 18.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 24.11.2025
09:30 am - 5:30 pm
Tuesday, 25.11.2025
08:30 am - 4:30 pm
Thursday, 11.12.2025
09:30 am - 5:30 pm
Friday, 12.12.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 19.01.2026
09:30 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 09.02.2026
09:30 am - 5:30 pm
Tuesday, 10.02.2026
08:30 am - 4:30 pm
Tuesday, 03.03.2026
09:30 am - 5:30 pm
Wednesday, 04.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 23.04.2026
09:30 am - 5:30 pm
Friday, 24.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 01.06.2026
09:30 am - 5:30 pm
Tuesday, 02.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 15.07.2026
09:30 am - 5:30 pm
Thursday, 16.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 10.08.2026
09:30 am - 5:30 pm
Tuesday, 11.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 24.09.2026
09:30 am - 5:30 pm
Friday, 25.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us - The Haufe Akademie
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