Leading at eye level

Leading as a manager at eye level

• We focus on sincere and empathetic communication.
• You develop solutions that employees for you as a manager and your employees (win-win).
• We look at how sustainable agreements can be reached with each other.

Giving critical feedback in a constructive way

• How do I share observations fairly and without being judgmental?
• Confront them directly—even if it is unpleasant.
• We show you ways in which you can express appreciation and criticism.

Attitude and methodology of non-violent communication according to Dr. Marshall Rosenberg

• Reduce communication blocks - promote willingness to cooperate.
• You learn to describe observations without judging them.
• Be aware of your inner state and feelings and express them openly if necessary.
• How do I communicate my personal needs and concerns?
• Ask for what we need.
• We look at how you can create viable solutions.

The art of empathic listening

• Listening is more than waiting for your turn.
• Perception: Messages behind resistance, criticism, and disruptive behavior.
• Understanding does not mean agreement.

Understanding emotions and using them effectively

• How do I deal with emotions in difficult situations?
• Take emotions seriously instead of appeasing, rationalizing, blaming or deflecting.
• Separating responsibilities, resolving entanglements—but how?

Dealing with resistance and rejection

• Avoid employees saying "yes" and doing "no".
• Dealing with rejection and a "no" from the other person.
• How to avoid taking criticism, accusations, and demands personally.

Developing constructive solutions for managers and employees

• Cooperate instead of wanting to be right.
• Finding solutions instead of looking for culprits.
• You will learn about the Gordian knot of conflict resolution.
• Consistent in your own concerns - flexible in the solution.

Your cases from everyday work are welcome - feel free to bring your practical cases to the training .

We train effective communication tools.