Managing cultural diversity – a success factor for modern HR

Understanding intercultural competence

• Introduction to the concept of culture: Culture as a system of orientation and its influence on perception and decisions.
• Cultural dimensions according to Hofstede & Hall: How do they affect communication and collaboration?

Self-assessment – Focusing on your own role

• Reflection on one's own influences when dealing with applicants from different cultures (e.g., perception of resumes or presentation styles).
• Recognizing unconscious bias: Practical exercises based on typical HR situations such as recruitment or promotion decisions.

Improving communication – shaping recruitment and employee retention

• Designing culturally sensitive job advertisements, including practical exercises.
• Training in situation-appropriate communication in international recruiting (e.g., interview simulations with candidates other cultural backgrounds).
• Dealing with language barriers and body language/nonverbal communication in an intercultural context.

Legal basis 

• Main components of the General Equal Treatment Act (AGG).
• Consequences of non-compliance.
• Common mistakes.

Promoting conflict management and intercultural cooperation

• Analyze typical intercultural conflict situations.
• Develop strategies for conflict resolution (empathy, change of perspective).

Guide to culturally sensitive human resources policy

• Analysis and strategy (assessment/commitment/goals).
• Implementation in practice (recruiting and onboarding/employee development and retention).
• Evaluation and adjustment.