Professional customer communication

Your attitude as a success booster! 

• Positive attitude and mindset - the basis for success. 
• The first impression: Professional friendliness counts.
• Targeted control of communication through sharpened perception. 
• Trust is everything: build it, strengthen it, secure it sustainably. 

Customer conversations that inspire! 

• Addressing head and heart: The power of factual and relationship levels. 
• This is how customers feel at ease: professional brilliance, human touch. 
• Challenges? You stay cool and confident in contact with customers. 
• Understanding customer types: Recognizing needs, decoding behavior. 
• Difficult conversations? No problem with your communication compass! 

Communication that rocks! 

• Making a sympathetic impression: Linguistic means that work. 
• Comprehensible instead of complicated: Communication from the customer's point of view. 
• Listen like a pro: understand more, react better. 
• Meeting customer needs: Solutions that really inspire instead of discussing problems. 

phone and complaints: Stress-free sovereignty! 

On the phone

• Start strong: with a greeting that makes an impression. 
• Professional checklist: How to make every phone call a success. 

Overcoming complaints

Complaints? Use opportunities cleverly. 

Defuse emotions and prevent escalation. 

The traffic light method: controlling emotions like a pro. 

Your 6-step plan: Confidently through every grievance meeting.