Distance learning course Certified Management Assistant

Authors: Karen Nanninga , Stefan Kemser

• From company goals to assistant goals, from the manager's priorities to your tasks.
• Optimum relief for managers: prerequisites for effective collaboration.
• Key technical, methodological and social skills.
• Conscious change of roles - different roles in assistance.
• What actually is leadership? Know the leadership style of the:supervisor.
• Delegate convincingly without being a superior.
• Which tasks to delegate? What motivates people?
• Dealing with resistance: What to do when things get difficult?

Author: Martin Mösch

• What motivates the management?
• Strategic principles and their significance.
• From strategy to implementation.
• Operational planning and control.
• Management decision-making processes.
• How do organizations develop?

Author: Cordula Nussbaum

• Set and pursue your own goals.
• Correct use of time.
• Set priorities.
• Structure workflows.
• Time management: disruptive factors, time thieves and co.
• The art of self-motivation.
• Tips against stress.

Are you tired of wading through endless emails, instant messages, and documents without really knowing where to start? It doesn't have to be that way anymore! In this e-learning course, learn the techniques you need to efficiently process the vast amount of information and news that comes our way every day and stay on top of it all.

Author: Sabine Peipe

• Basics of project management.
• Project phases: From planning to successful project completion.
• Your contribution to projects: various roles.
• People in the project: cooperation, communication and conflict management.
• Leadership and motivation.
• Practical transfer: Case study.

Author: Cordula Nussbaum

• Basics of marketing: tasks and instruments.
• What marketing communication tools are there?
• The successful marketing: product, price, distribution and communication policy.
• Den:Knowing and understanding the customer .
• Market research: tasks, methods and tools.
• PR: public relations.

Authors: Dr. Christoph Röhrs , Heike Höf-Bausenwein

• Fundamentals of modern HR Management.
• Personnel planning and recruitment.
• Personnel selection and applicant management: Evaluation of application documents. Preparing for job interviews and selection procedures.
• Personnel support, personnel development.
• Social services: Maternity protection, parental leave, severely disabled persons.
• Employment law: From recruitment to dismissal.
• Fundamentals of the employment contract.
• Important laws and effects on practice.

Author: Martin Mösch

• Understand important terms: Profitability, cash flow, EBIT, contribution margin.
• Company accounting: Commercial balance sheet, tax balance sheet, IFRS balance sheet.
• The basics of financial accounting: How do you read a balance sheet?
• The ABC of cost accounting.
• Controlling as a management tool in the company.
• Important controlling tools.
• Practical transfer for the assistant: competent support for the:supervisor.

Author: Stefan-Marc Rehm

• Legal certainty for the assistant.
• What you need to know about contracts.
• Retention obligations.
• Internet and law.
• The right way to deal with GTCs.
• Powers of attorney: Differences between "i. A." and "i. V.".
• Rights and duties of the assistant when the boss is away from home.
• Default and extrajudicial reminder.

Author: Silke Humez

• Communicate confidently: verbally and non-verbally.
• The right way to deal with feedback.
• So you can say no effectively.
• Professional interviewing.
• Argue confidently and successfully.
• Strategies for difficult situations.
• Uncover and resolve conflicts.
• Successful presentations: from mental preparation to a successful performance.

• In-Depth Session: Self-Management (60 min.)
• Advanced Course: Business Administration and Controlling for Assistants (60 min.)
• In-Depth Session: AI in Assistive Technology (60 min.)
• Advanced Course: Creativity Techniques (4 hours)
• Exam preparation