Certified by the Hochschule der Wirtschaft für Management (HdWM), Mannheim

This further training course was designed in cooperation with the Mannheim University of Applied Management Sciences and meets the university's quality standards in terms of overall concept, content, trainers and examination. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.
- Structure, analysis and strategy
- The St. Gallen key account management model
- Systematic analysis of key accounts
- Forward-looking key account strategies
- Creating added value for key accounts (value creation)
- Communicating added value effectively (value selling)
- Adequately pricing added value (value pricing)
- Tasks and skills of key account managers
- Condition and management of KAM teams without authority to issue instructions
- Performance measurement, organization and implementation
Negotiate skillfully - navigate through everyday working life in a charming and goal-oriented manner (online learning time: approx. 2 hours).
Lessons Learned
After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You can document your expertise with the e-test.
Contents
Structure, analysis and strategy
- The St. Gallen key account management model as a reference framework for successful key account management (KAM).
- Systematic analysis of key accounts.
- Develop forward-looking key account strategies.
Services and conditions
- Create added value for key accounts (value creation).
- Communicate added value effectively (value selling).
- adequately price added value (value pricing).
Tasks, processes and collaboration
- Tasks and skills of key account managers.
- Condition and management of KAM teams without authority to issue instructions.
Performance measurement, organization and implementation
- Levers of KAM success.
- Measuring success in KAM: key figure cockpits.
- KAM implementation.
Lessons Learned
- After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
- You can document your expertise with the e-test.
For optimal knowledge transfer: E-learning: Skillful negotiation (online learning time: approx. 2 hours)
Learning environment
Your benefit
In this training course, you will learn and practice how to
- Systematically analyze your key accounts,
- Develop strategies and techniques for successful key account management and exploit growth potential,
- Create added value for your key accounts and your company,
- Put together teams for key account management and coordinate them successfully,
- Measuring success in key account management and
- when implementing key account management.
Key account management or key customer care is a firmly established term in sales management. It describes a specific form of acquiring, developing and retaining particularly important strategic customers who demand more from you than simply large customers. Key account management is one way of providing adequate support for the challenges faced by customers, also driven by Industry 4.0 and digitalization. Those who can position themselves convincingly for the future will remain in the circle of potential suppliers . Learn the prerequisites for being able to meet your key customers at eye level as a key account manager.
Methods
Interactive and varied: group and individual work, role plays, case studies and best practice examples, trainer input, discussion, exchange of experiences.
Recommended for
Key account managers, account managers, sales managers, sales managers, key account consultants, sales executives, product managers. Managers who want to actively support the KAM process and/or reflect on their existing concept.
Final examination
After the training, the participants take the written final examination for the training certified Key Account Manager. To save you travel costs and time, you can take the e-exam on your computer at work or at home. The training content will be assessed in written form (approximately 45 minutes).
After successfully completing the final examination, you will receive the recognized certificate of Haufe Akademie and the Mannheim School of Business for Management, " certified Key Account Manager". This will document your in-depth knowledge as a basis for further developing your professional career.
Further recommendations for "certified Key Account Manager - Branded Goods and Consumer Products"
- Structure, analysis and strategy
- The St. Gallen Key Account Management Model
- Systematic analysis of key accounts
- Forward-looking key account strategies
- Creating added value for key accounts (value creation)
- Communicating added value effectively (value selling)
- Adequately pricing added value (value pricing)
- Tasks and skills of key account managers
- Condition and management of KAM teams without authority to issue instructions
- Performance measurement, organization and implementation
Negotiate skillfully - navigate through everyday working life in a charming and goal-oriented manner (online learning time: approx. 2 hours).
Lessons Learned
After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You can document your expertise with the e-test.
Contents
Structure, analysis and strategy
- The St. Gallen key account management model as a reference framework for successful key account management (KAM).
- Systematic analysis of key accounts.
- Develop forward-looking key account strategies.
Services and conditions
- Create added value for key accounts (value creation).
- Communicate added value effectively (value selling).
- adequately price added value (value pricing).
Tasks, processes and collaboration
- Tasks and skills of key account managers.
- Condition and management of KAM teams without authority to issue instructions.
Performance measurement, organization and implementation
- Levers of KAM success.
- Measuring success in KAM: key figure cockpits.
- KAM implementation.
Lessons Learned
- After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
- You can document your expertise with the e-test.
For optimal knowledge transfer: E-learning: Skillful negotiation (online learning time: approx. 2 hours)
Learning environment
Your benefit
In this training course, you will learn and practice how to
- Systematically analyze your key accounts,
- Develop strategies and techniques for successful key account management and exploit growth potential,
- Create added value for your key accounts and your company,
- Put together teams for key account management and coordinate them successfully,
- Measuring success in key account management and
- when implementing key account management.
Key account management or key customer care is a firmly established term in sales management. It describes a specific form of acquiring, developing and retaining particularly important strategic customers who demand more from you than simply large customers. Key account management is one way of providing adequate support for the challenges faced by customers, also driven by Industry 4.0 and digitalization. Those who can position themselves convincingly for the future will remain in the circle of potential suppliers . Learn the prerequisites for being able to meet your key customers at eye level as a key account manager.
Methods
Interactive and varied: group and individual work, role plays, case studies and best practice examples, trainer input, discussion, exchange of experiences.
Recommended for
Key account managers, account managers, sales managers, sales managers, key account consultants, sales executives, product managers. Managers who want to actively support the KAM process and/or reflect on their existing concept.
Final examination
After the training, the participants take the written final examination for the training certified Key Account Manager. To save you travel costs and time, you can take the e-exam on your computer at work or at home. The training content will be assessed in written form (approximately 45 minutes).
After successfully completing the final examination, you will receive the recognized certificate of Haufe Akademie and the Mannheim School of Business for Management, " certified Key Account Manager". This will document your in-depth knowledge as a basis for further developing your professional career.
Further recommendations for "certified Key Account Manager - Branded Goods and Consumer Products"
Attendees comments
"I particularly liked the practical relevance and the experienced speaker."

Seminar evaluation for "certified Key Account Manager - Branded goods and consumer goods"







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- Customized training courses according to your needs
- Directly at your premises or online
- Cost advantage from 5 participants
- We contact you within 24 hours (Mon-Fri)
Start dates and details
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.