Argue - convince - assert

In the day-to-day work of an assistant, it is often necessary to clarify priorities, justify decisions, or make suggestions comprehensible. Often, there is a lack of clear argumentation structure, even though the content is technically correct. This is exactly where the training : you will learn to construct arguments logically, get to the heart of key messages, and formulate your points of view in a way that is understandable and convincing to your counterpart. Through concrete argumentation techniques and practical exercises training the training help you training noticeably improve your assertiveness.

Uncertainty, inner tension, or restraint have a direct impact on how you come across to others. This training your self-confidence by combining verbal and nonverbal communication. You will learn how your posture, voice, and body language support what you say and how to remain calm and confident even in challenging conversations. This will give you greater self-assurance and enable you to come across more clearly and convincingly, regardless of hierarchy or situation.

Objections are part of everyday working life and often determine whether discussions are constructive or become deadlocked. In training , you training how to view objections not as attacks, but as opportunities to engage in targeted discussion and use them to your advantage. You will practice remaining calm, responding objectively, and clearly defending your position in the face of opposition. The methods taught will help you actively steer conversations and remain capable of acting even in critical situations.

Many everyday conversations are unstructured and end without a clear outcome. This training you how to consciously prepare for conversations, structure them sensibly, and conduct them in a targeted manner. You will learn about different phases of conversation and how to use them to clearly express your concerns, avoid misunderstandings, and achieve concrete results. This structure gives you orientation and confidence and makes it much easier for you to conduct conversations in your day-to-day business.

Professional communication is a key skill for assistants who take on responsibility and act as intermediaries. This training you to become more aware of your communicative role and actively shape it. Through a combination of argumentation, persuasion techniques, mental strength, and practical exercises, you will further develop your personal impact. This will help you to position yourself clearly, be taken seriously, and make your everyday work more confident and successful.