Leading at eye level

Leading as a manager at eye level

• Communicate honestly and empathetically.
• Developing solutions that are right for managers and employees (win-win).
• Creating sustainable agreements together.

Giving critical feedback in a constructive way

• Communicate observations fairly and without devaluation.
• Confront in an open manner, even if it is unpleasant.
• Express appreciation and criticism.

Attitude and methodology of non-violent communication according to Dr. Marshall Rosenberg

• Reduce communication blocks - promote willingness to cooperate.
• Describe observations without evaluating them.
• Be aware of your inner state and feelings and express them openly if necessary.
• Communicate personal needs and concerns.
• Ask for what we need.
• Creating sustainable solutions.

The art of empathic listening

• Listening is more than waiting for your turn.
• Perceive messages behind resistance, criticism and disruptive behavior.
• Understanding does not mean agreement.

Understanding emotions and using them effectively

• Dealing with emotions in difficult situations.
• Take emotions seriously instead of appeasing, rationalizing, blaming or deflecting.
• Separate responsibilities, dissolve entanglements.

Dealing with resistance and rejection

• Avoid employees saying "yes" and doing "no".
• Dealing with rejection and a "no" from the other person.
• Do not take criticism, accusations and demands personally.

Developing constructive solutions for managers and employees

• Cooperate instead of wanting to be right.
• Finding solutions instead of looking for culprits.
• The Gordian knot of conflict resolution.
• Consistent in your own concerns - flexible in the solution.

Working on specific situations from your management context and training in effective communication tools.