Contents
Leading as a manager at eye level
- Communicate honestly and empathetically.
- Develop solutions that are right for managers and Employees (win-win).
- Creating sustainable agreements together.
Giving critical feedback in a constructive way
- Communicate observations fairly and without devaluation.
- Confront in an open manner, even if it is unpleasant.
- Express appreciation and criticism.
Attitude and methodology of non-violent communication according to Dr. Marshall Rosenberg
- Reduce communication blocks - promote willingness to cooperate.
- Describe observations without evaluating them.
- Be aware of your inner state and feelings and express them openly if necessary.
- Communicate personal needs and concerns.
- Ask for what we need.
- Creating sustainable solutions.
The art of empathic listening
- Listening is more than waiting for your turn.
- Perceive messages behind resistance, criticism and disruptive behavior.
- Understanding does not mean agreement.
Understanding emotions and using them effectively
- Dealing with emotions in difficult situations.
- Take emotions seriously instead of appeasing, rationalizing, blaming or deflecting.
- Separate responsibilities, dissolve entanglements.
Dealing with resistance and rejection
- Avoid Employees saying "yes" and doing "no".
- Dealing with rejection and a "no" from the other person.
- Do not take criticism, accusations and demands personally.
Developing constructive solutions for managers and Employees
- Cooperate instead of wanting to be right.
- Finding solutions instead of looking for culprits.
- The Gordian knot of conflict resolution.
- Consistent in your own concerns - flexible in the solution.
Working on specific situations from your management context and training in effective communication tools.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
With this training
- increase the loyalty of your Employees and create reliability.
- relieve yourself of unresolved conflicts and avoid unnecessary frictional losses.
- Understand the "incomprehensible" behavior of your Employees at first glance.
- you can communicate your emotions and needs without blaming, threatening, judging or criticizing.
- take accusations, criticism and demands less personally and recognize the unspoken feelings and needs behind them.
- consistently represent your concerns as a manager without jeopardizing the working relationship.
- Gain courage for new ways of acting and alternative relationships in difficult interpersonal situations.
Methods
Practical work, exchange, trainer input, plenary, discussion, exercises in small groups, partners or individual work, role plays, feedback, transfer.
Recommended for
Managers at all levels, project and team leaders.
Further recommendations for "Leading at eye level"
Attendees comments
"We had a very good trainer and the program topics were communicated very well. All in all, it was very good!"

"It was an all-round successful training with a good group and a great seminar leader."

"Everything was perfect! It was a very well located and equipped hotel."

Seminar evaluation for "Leading at eye level"







2522
32997
Start dates and details
Thursday, 21.08.2025
09:30 am - 6:00 pm
Friday, 22.08.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 06.11.2025
09:30 am - 6:00 pm
Friday, 07.11.2025
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Tuesday, 02.12.2025
09:30 am - 6:00 pm
Wednesday, 03.12.2025
08:30 am - 4:00 pm
Tuesday, 24.02.2026
09:30 am - 6:00 pm
Wednesday, 25.02.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 04.05.2026
09:30 am - 6:00 pm
Tuesday, 05.05.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 19.08.2026
09:30 am - 6:00 pm
Thursday, 20.08.2026
08:30 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.