Entry-level management in retail: Managing between the office and the sales floor

Special features of retail—your work environment

• Managing between operational tasks (office) and requirements on the floor.
• The four dimensions of your role: yourself, customers employees, and managers.
• Christmas business, inventory, etc.: Dealing with seasonal fluctuations.
• Your visibility as a manager on the shop floor—even during peak hours and when customers are rushing in.

Your role as a retail manager

• Clearly classify the requirements and tasks of your leadership role.
• Leadership styles, especially situational leadership, which you can apply directly in your everyday life.
• Leading in the sandwich position: Maintaining balance between the team and requirements.
• Effective time and self-management for your everyday life.
• Dealing consciously with power, responsibility, and stress.

The importance of leadership in retail

• How your appearance and the company image are connected.
• Customer focus as part of your daily management work.
• Retain employees and promote their development in a targeted manner.
• Team-oriented management next to and on the sales floor.

Practical management tasks in retail

• HR Management effective motivation within the team.
• Use communication and conflict management appropriately for the situation.
• Work organization: Mastering the balancing act between office, sales, and shifts.
• How do I deal with difficult situations in 4-dimensionality?

Management tools

• Set priorities correctly and delegate tasks professionally.
• Giving and receiving constructive and appropriate feedback.
• Agree on goals and systematically track them.
• Team building as part of my management tasks.