Entry-level management in retail: Managing between the office and the sales floor

Special features of the retail trade as a working environment

• Guiding between office and sales area.
• 4-dimensionality: I - customer - employee - supervisor.
• Seasonal fluctuations and customer interactions.
• My visibility as a manager on the sales floor.

The role of the retail manager

• Requirements and tasks for my leadership role.
• Leadership styles, especially situational leadership.
• Leading in the sandwich position.
• Effective time and self-management for day-to-day management.
• Your handling of power and responsibility.
• How do you deal with stress?

The importance of leadership in retail

• What do company image and a good appearance mean to you as a manager?
• The importance of customer orientation for your daily management work.
• The retention and development of your Employees.
• Team-oriented management next to and on the sales floor.

Practical management tasks in retail

• Personnel management and employee motivation.
• Mastering communication and conflict management as a manager.
• The organization of work between office, sales and shifts.
• How do I deal with difficult situations in 4-dimensionality?

Management tools

• Set priorities correctly and delegate tasks professionally.
• Giving and receiving constructive and appropriate feedback.
• Agree goals and track them.
• Team building as part of my management tasks.