Haufe Business Moderation Training

Contents

Module 1: Basics of workshop facilitation

What is moderation?

• Role and process responsibility of the moderators.
• Basic attitude of a moderator.
• Neutrality vs. self-interest.

Structure and goal orientation in the concept

• Preparation, clarification of requirements, objectives, "method selection", target group analysis, suitable concept for different groups, topics and shareholders.
• Prepare and follow up moderations.
• Structure of the process.

Basic tools for moderators

• Instruments for controlling conversations.
• Different methods of interaction, such as asking on call, asking on cards, brainstorming, 6-3-5, 2-field board.
• Questioning and feedback techniques.
• Methods of structuring, bundling and prioritizing content.
• Optical processing of information and visualization techniques.
• Designing topic and problem-solving processes.

Development of an open, appreciative culture of discussion

• Promote motivation, build up excitement, activate participants .
• Action plan: Work out tasks, define responsibilities.

Targeted exercises and practical simulations

Introduction and basic principles for Module 2 "Facilitating online meetings and workshops"

• Transfer task for module 2

Module 2: Moderating online meetings and workshops

• Design and prepare online meetings and workshops.
• Using professional moderation methods effectively online.
• Facilitate solution finding and coordination processes with common tool functions.
• Fulfill your moderation role with confidence.
• Involve the participants interactively, use their skills.

Targeted exercises and practical simulations

Module 3: Moderation of meetings, discussions and events

Reflection on practical experience and supervision

Event moderation

• Basics and differences to workshop moderation.
• Differentiated and various roles of the moderator.
• The ideal briefing - what information do I need?
• Moderation concept and preparation of an event moderation.
• Moderation cards as guidelines.
• Moderation techniques at events.

Moderation of discussions

• Basics and differences to workshop moderation.
• Role of:the:moderator:in.
• Moderation and discussion management.
• Exciting interviews and skillful interruption.
• Elegant thematic transitions.

Targeted exercises and practical simulations

• Transfer task for module 4

Module 4: Moderation of difficult situations
 

Reflection on practical experience and supervision

Moderation of heterogeneous groups with conflicting points of view

The confident appearance

• Free speaking in front of an audience.
• Establish and maintain contact with the participants/audience.
• Inner attitude and effect.
• Confident body language.
• Voice, facial expressions and gestures.
• Working with video feedback.

Feedback on your own impact as a moderator

• Specific tips for improving your own moderation.

Recognizing group processes and group dynamics

• Different phases of a group.
• TCI triangle as a helpful model.
• Dealing with "disturbances".

Difficult situations

• Change curve - why people find it difficult to deal positively with change.
• Collection of difficult situations, "stressful participants", typical objections or killer phrases and the appropriate interventions and tools for them.

Moderation of conflicts

• Clear and binding intervention techniques.
• The benefits of good preparation and appropriate rules of the game.

Targeted exercises and practical simulations

Examination and conclusion

• Feedback on your own impact in the role of moderator.
• Feedback on the methodical approach.
• Specific tips for improving your own moderation.