Mindful Communication – With Clarity, Empathy, and Impact

Mindful Communication with Myself

• Why mindful communication with yourself is the foundation for everything else.
• The influence of focus, beliefs, and inner attitude on one's own behavior.
• Away from blame, victim mentality, and shifting responsibility—toward personal responsibility.
• The 4 relationship styles according to Eric Berne: dominate – conform – avoid – negotiate.

Mindful communication means communicating in a way that fosters connection

• The Basics of Nonviolent Communication According to Marshall Rosenberg.
• Observation vs. evaluation.
• Feelings vs. Thoughts.
• Needs vs. Strategies.
• Requests vs. Demands.
• Understanding vs. Consent.

Opportunities and Risks of Mindful Communication

• Develop an awareness of your own speech patterns and their effect on others.
• Recognize language that focuses on victimhood, blame, and shortcomings, and proactively transform it into language that emphasizes success and responsibility.
• From “I have to” to “I choose”—making personal responsibility a part of everyday life.

Mindful Communication with Others

• The four aspects: Observation – Feeling – Need – Request/Thank You.
• Recognize and respect both your own and others’ strategies for meeting needs.

Living and Experiencing Mindful Communication

• Recognize and use verbal and nonverbal communication.
• Integrating Inner Attitude as a Foundation: Win-Win in Practice (Eric Berne’s Four Quadrants).
• Recognize the connection between feelings and needs.
• Empathy vs. Pity—How Genuine Compassion Builds Connection.
• Provide and openly receive empathetic, appreciative feedback in a structured manner.

Case Study

• Discussing one's own clinical situations and challenges in a group setting.
• Strategies for When Communication Breaks Down.

Specific recommendations and binding agreements for individual coaching sessions