Developing and using knowledge of human nature

What determines behavior? Psychological findings

• Our motives and values.
• The model of life motives.
• Attitudes and attitudes of people.
• How our personality influences our behavior.
• Understand interactions and potential conflicts between different people.

My personal behavior patterns

• What makes me tick?
• What is important to me, what drives me?

How can I recognize certain personality types?

• Introduction to the INSIGHTS behavioral model.
• Sharpen your own perception.
• Avoid interpretation errors.
• Observe attentively and listen actively.
• Interpreting body language and voice correctly.
• Distinguish between communication and behavioral styles and interpret them appropriately.

Adapting to people in a targeted manner

• Meeting contacts authentically and empathetically.
• This is how to make first contacts successfully.
• Building and maintaining relationships in business.
• Winning others over, appearing convincing.
• Achieving goals together - motivating action.

What to do when things get tight?

• Avoid resistance from the outset.
• Defuse conflicts.

Tips for practice and transfer planning