Seminar in English

Sales Training: The Basics

Master the fundamentals and most important methods

In this basic training, you learn how to approach your sales tasks in English in a structured and professional manner. You get to know the essential tasks for the sales process as well as practice doing this in English. The focus is on preparing and carrying out a sales pitch, including presenting yourself confidently and adapting to your international business partners. This way, you learn how to achieve sales success and serve customers optimally.

Content

Structured customer account management

Preparing and following up on customer pitches.

Systematic area processing.

Efficiently planning customer visits.

A-B-C customer evaluation.

Route planning.

Contacting customers

Preparing telephone calls in English.

Initial contact by telephone.

Making appointments on the phone.

The first appointment with the customer.

Structured approach to the sales pitch

The first impression: The way others perceive you.

Starting the sales pitch.

Building a relationship.

Analysing customers: Which information do you require from the customer? What are the customer’s needs?

Applying varied question types.

Argumentation: Argue in a customer-oriented manner.

Portraying own accomplishments.

Completion: Guiding customers to decisions.

Sales in an international setting

Adapting to international business partners.

Cultural considerations for sales.

Helpful English phrases.

Exercises to practise selling in English.

Checklists to review your own sales behaviour in practice

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

In this training, you learn

  • which essential tasks the sales process involves.
  • how to structurally process your sales area.
  • how to establish initial contact by telephone.
  • how to build profitable customer relationships.
  • how to determine and survey customer needs.
  • how to develop your sales argumentation in a customer-oriented manner.
  • how to guide the customer to a decision.
  • how to present yourself professionally and act competently and confidently during a sales pitch.
  • how to navigate an English speaking sales environment.

You receive checklists to support you in customer account management in your daily sales activities.

 

Methods

The content is acquired via a practice simulation (continuous case example). The insights gained from the case example are transferred to the participants’ sales activities by means of checklists. Participants have the opportunity to see themselves making a sales pitch on video. To increase learning success, there is a mix of group work, role play and individual work, trainer feedback, short presentations and discussions.

Who should attend

Beginners in sales/distribution and practitioners who would like to optimise their sales performance in English and international settings.

Further recommendations for „Sales Training: The Basics“

Booking Number
2546
Training in English
2 days

Auch als deutschsprachiges Training buchbar:
Professionell verkaufen I

Dates & locations
29.-30.04.19
Frankfurt a. M.
Seminar in English
04.-05.07.19
Hamburg
Seminar in English
24.-25.09.19
Köln
Seminar in English
1.-2. day: 9:00 AM - 5:00 PM
Participation fee
€ 1.390,- excl. VAT
€ 1.654,10 incl. VAT

Die angegebene Teilnahmegebühr beinhaltet

  • ein gemeinsames Mittagessen pro vollem Seminartag,
  • Pausenverpflegung und
  • umfangreiche Arbeitsunterlagen.

Die Übernachtungskosten im Hotel werden vom Teilnehmer direkt mit dem Hotel abgerechnet. Für die Hotelbuchung finden Sie in Ihrer Lernumgebung ein Reservierungsformular.

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Consultation and contact
Haufe Akademie In-house
Company in-house implementation
The Haufe Akademie
  • High practical relevance
  • Top trainers
  • 150.000 participants per year
  • Generator of success since 1978

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Head of Customer Service, and her team
are there for you Mo - Fr 8 a.m. - 5:30 p.m.

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