Communicating professionally as a manager

Communication in discussions with employees

• The inner attitude.
• Plan and prepare meetings.
• Structuring the discussion phases.
• Partnership and appreciation.
• Create transparency: Disclose and agree on goals and meaningfulness.

Communication in meetings

• Prepare and structure meetings efficiently.
• Communicate and moderate in a targeted and results-oriented manner.
• Reach your goal even under time pressure.
• Set the framework and stick to it.
• Meetings with added value for all participants.

Communication in the workshop

• Moderation as a management method.
• Preparation, implementation and follow-up of the moderation.
• Your own attitude as a manager and moderator:in.
• Requirements for your skills as a moderator:in: Personal, social and methodological skills.
• Apply moderation techniques confidently and professionally.
• Achieve the result: Forcing decisions.

Communication upwards

• The right words for supervisors and management.
• Clarify framework conditions and expectations.
• Be aware of the sandwich position.
• Feedback that gets through: Effective feedback processes.

Communication options and situational fit

• What is appropriate: e-mail, telephone conversation or face-to-face meeting?
• Requirements for individual interviews.
• Well prepared for spontaneous group discussions.
• Meeting or workshop?

Practical case work with transfer to your personal management situation