This training is held in German.
Well-functioning teams are an important key to success. Heterogeneous teams ensure creativity, agility and development. At the same time, the potential for friction and conflict increases. In order to turn conflicts back into what they can be - a driving force for new solutions - the manager's ability to support employees and build bridges is crucial. Mediation skills can lead from deadlocked impasses to new perspectives and promote cohesion.
Contents
How mediation works
- What is mediation?
- Mediation as a solution- and resource-oriented process.
- When does mediation help?
- Advantages of mediation.
- Inner attitude of mediatively supportive leadership.
- Mediation as an everyday tool for management tasks.
Conflict and mediation
- The dynamics of conflicts.
- Leadership means managing conflicts.
- Resolving conflicts and strengthening the parties' ability to resolve conflicts.
The MIKADO® model
- 6 different levels of mediative negotiation.
The ALPHA structure of professional mediation
- ... in 5 phases: from clarifying the assignment to developing new ideas and finding a solution.
- Strategies for meeting and contacting the conflict parties.
The building blocks of mediation competence
- The inner attitude of impartiality.
- Communication techniques: How to find out what it's really about.
- Making differences visible and promoting understanding.
- Eliminate polarization.
- Designing cooperative solutions.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
In this training
- you will learn how to adopt a mediative approach to preventing and resolving conflicts.
- you will learn why diversity of opinion is important as a driving force for change and development competence.
- discover and consolidate an inner attitude of appreciation and openness.
- you will learn how to support your employees in becoming solution finders instead of conflict partners. After all, finding solutions yourself strengthens the motivation of everyone involved.
- you will acquire the basics for mediation processes.
Methods
In-person events
Trainer input, best-practice examples, self-reflection, discussions, exercises, exchange of experience.
Live online events
Trainer input, best-practice examples, self-reflection, discussions, exercises, exchange of experience.
The following third-party tool can be used in the event:
Recommended for
Managers at all levels who are confronted with (employee) conflicts and want to resolve them constructively and responsibly.
Further recommendations for "Leading with mediation competence"
Attendees comments
"The trainer always allowed questions and it was a very good group of participants."
Carina Berberich
IntReal KVG
"I particularly liked the liveliness of the trainer."
Gerhard Lang
Grenke digital GmbH
Seminar evaluation for "Leading with mediation competence"
4.8 from 5
with 114 ratings
training content:
4.8
Content comprehensibility:
4.9
Practical relevance:
4.6
Trainer expertise:
5
Participant orientation:
4.9
Method variety:
4.9
On-site training together
Booking number
30205
30205
€ 1.540,-
plus VAT
2 days
in 5 locations
5 Events
German
Joint online training
Start dates and details
01.09.2025
Cologne/Rösrath
Booking number:
30205
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 01.09.2025
10:00 am - 6:00 pm
Tuesday, 02.09.2025
09:00 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
15.09.2025
Live-Online
Booking number:
32984
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 15.09.2025
10:00 am - 6:00 pm
Tuesday, 16.09.2025
09:00 am - 4:00 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
13.11.2025
Hamburg
Booking number:
30205
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 13.11.2025
10:00 am - 6:00 pm
Friday, 14.11.2025
09:00 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
08.12.2025
Live-Online
Booking number:
32984
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 08.12.2025
10:00 am - 6:00 pm
Tuesday, 09.12.2025
09:00 am - 4:00 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
10.03.2026
Mannheim
Booking number:
30205
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Tuesday, 10.03.2026
10:00 am - 6:00 pm
Wednesday, 11.03.2026
09:00 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
23.04.2026
Live-Online
Booking number:
32984
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Thursday, 23.04.2026
10:00 am - 6:00 pm
Friday, 24.04.2026
09:00 am - 4:00 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
21.05.2026
Munich
Booking number:
30205
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 21.05.2026
10:00 am - 6:00 pm
Friday, 22.05.2026
09:00 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
13.07.2026
Live-Online
Booking number:
32984
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 13.07.2026
10:00 am - 6:00 pm
Tuesday, 14.07.2026
09:00 am - 4:00 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
31.08.2026
Berlin
Booking number:
30205
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 31.08.2026
10:00 am - 6:00 pm
Tuesday, 01.09.2026
09:00 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Training is guaranteed to take placeThe next booking ensures this course will take place
Booking number:
30205
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Booking number:
32984
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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