Contents
How mediation works
- What is mediation?
- Mediation as a solution- and resource-oriented process.
- When does mediation help?
- Advantages of mediation.
- Inner attitude of mediatively supportive leadership.
- Mediation as an everyday tool for management tasks.
Conflict and mediation
- The dynamics of conflicts.
- Leadership means managing conflicts.
- Resolving conflicts and strengthening the parties' ability to resolve conflicts.
The MIKADO® model
- 6 different levels of mediative negotiation.
The ALPHA structure of professional mediation
- ... in 5 phases: from clarifying the assignment to developing new ideas and finding a solution.
- Strategies for meeting and contacting the conflict parties.
The building blocks of mediation competence
- The inner attitude of impartiality.
- Communication techniques: How to find out what it's really about.
- Making differences visible and promoting understanding.
- Eliminate polarization.
- Designing cooperative solutions.
Learning environment
Your benefit
In this training
- you will learn how to adopt a mediative approach to preventing and resolving conflicts.
- you will learn why diversity of opinion is important as a driving force for change and development competence.
- discover and consolidate an inner attitude of appreciation and openness.
- you will learn how to support your employees in becoming solution finders instead of conflict partners. After all, finding solutions yourself strengthens the motivation of everyone involved.
- you will acquire the basics for mediation processes.
Methods
Trainer input, best-practice examples, self-reflection, discussions, exercises, exchange of experience.
Trainer input, best-practice examples, self-reflection, discussions, exercises, exchange of experience.
Recommended for
Managers at all levels who are confronted with (employee) conflicts and want to resolve them constructively and responsibly.
Further recommendations for "Leading with mediation competence"
Attendees comments
"The trainer always allowed questions and it was a very good group of participants."
"I particularly liked the liveliness of the trainer."
Seminar evaluation for "Leading with mediation competence"
30205
Start dates and details
Monday, 23.06.2025
10:00 am - 6:00 pm
Tuesday, 24.06.2025
09:00 am - 4:00 pm
Monday, 01.09.2025
10:00 am - 6:00 pm
Tuesday, 02.09.2025
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 15.09.2025
10:00 am - 6:00 pm
Tuesday, 16.09.2025
09:00 am - 4:00 pm
Thursday, 13.11.2025
10:00 am - 6:00 pm
Friday, 14.11.2025
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 08.12.2025
10:00 am - 6:00 pm
Tuesday, 09.12.2025
09:00 am - 4:00 pm
Tuesday, 10.03.2026
10:00 am - 6:00 pm
Wednesday, 11.03.2026
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take placeThe next booking ensures this course will take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us – The Haufe Akademie
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Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
Do you have any questions?
We are there for you Mon - Fri 8 a.m. - 5:00 p.m.
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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