The moderation boot camp for managers

The most important tools for successful moderation

• How do I avoid difficult situations and what framework conditions are appropriate?
• How do I use language, voice and body language effectively in my leadership role as a moderator and what differences apply to digital presence?
• How do I promote creativity, cooperation and willingness to compromise and which moderation methods can be helpful here? How can these also be used online?
• How do I activate participants?
• How can content be visualized quickly and easily and results documented?

Recognizing and successfully mastering difficult situations

• What phases do groups go through and what does this mean for me as a facilitator?
• What makes difficult situations difficult?
• How does your own inner attitude help and support you to stay calm and composed?
• How do I deal with disruptions and difficult participants and which intervention techniques can I use effectively?
• What do I do when I hear killer phrases and emotional outbursts? And how can I master these in the digital space?
• How can I create a constructive working atmosphere again?

Dealing with conflicts

• How can I recognize potential conflicts and which early warning systems can be helpful here?
• How do I handle the dynamics of conflicts with confidence?
• What levels of conflict escalation are there and what can moderation achieve?

Practical test of moderation

• Training based on your specific moderation examples.
• Develop your own impact skills as a moderator - live and online.
• Identification of individual potential for improvement.
• My toolbox for implementation.