Healthy Arguments: Recognizing, Defusing, and Resolving Conflicts

Fundamentals of Conflict Theory: Escalation, Perception, Dynamics

• Identify and understand the causes and escalation patterns of conflicts.
• Break destructive patterns early on.
• Reflect on and make use of mechanisms of perceptual distortion.
• Open up constructive solutions.

Communication in Conflicts

• Analyze communication processes to assess their impact in conflicts and use them strategically.
• Reduce misunderstandings by clearly interpreting messages and actively clarifying perspectives.

Tolerance for Ambiguity: Psychological Foundations and Practical Application

• Develop the ability to tolerate ambiguity and differing perspectives without immediately passing judgment.
• Practice practical exercises and methods for using uncertainty constructively.

Tools for Healthy Arguments - “8 Golden Rules for Arguments”

• Systematically apply key conflict resolution guidelines to prevent escalations.
• Practice these rules in typical conflict situations and apply them to everyday life.

Self-regulation, perspective-taking, and metacommunication

• Recognize and manage your own emotional reactions in order to remain capable of taking action.
• Use metacommunication strategically to clarify relationship dynamics and reduce misunderstandings.

Developing a Culture of Constructive Debate

• Reflect on your own conflict patterns and styles.
• Expand your personal scope for action.
• Actively practice dealing with conflicts in a responsible manner.
• Strengthening our own culture of debate.

A Systemic Perspective on Conflicts in Relationships, Teams, and Organizations

• Recognize conflicts as an expression of systemic interactions rather than attributing them to individual failure.
• Apply systemic patterns of thinking and observation.
• Develop sustainable and team-oriented solutions.