Training
This training is held in German.
As an HR managers , you often have to deal with conflict-laden situations. Either you are directly affected by the conflict or you are called upon to mediate conflicts within the organization. Learn to recognize where the real knot is and how it can be loosened and resolved in the interests of all parties involved. Through professional and constructive conflict discussions, you can make a significant contribution to the performance and development of your organization.
Contents
Conflicts in the context of HR work
- Conflicts in which you yourself are involved and affected.
- Excursus: Conflicts in which you as HR manager are asked to clarify the conflict.
Conflict diagnosis and prevention
- Definition of social conflicts.
- Recognize conflict signals and potential for conflict at an early stage.
- Conflicts as an opportunity.
- Escalation stages in conflicts.
Attitude and everyday model for constructive conflict resolution
- Basics of conflict resolution according to Dr. Marshall Rosenberg.
- Reduce communication blocks and promote the willingness to cooperate.
- Create clarity and sincerity - without hurting.
- Express your own and others' feelings and needs without blaming.
- Develop and formulate fulfillable concerns and requests.
- Respond empathetically to others.
Using anger constructively
- Understand your own anger and resentment and use them to clarify things.
Dealing with negative behavior
- Dealing with rejection and a "no" from the other person - without giving up on your own concerns.
- Do not take accusations, criticism, aggression and demands from others personally.
- Recognize the underlying message in resistance and disruptive behavior.
- Dealing empathetically with protective and defensive behavior.
- Breaking vicious circles.
Solution strategies for your own conflicts
- As a case presenter or participant in scenic exercises, you will receive individual feedback.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- They recognize conflicts at an early stage and can assess their potential.
- You conduct conflict discussions calmly and professionally.
- They champion your cause and maintain the relationship on an equal footing.
- You remain capable of acting even in conflict-laden situations.
- They can understand opposing points of view and support a rapprochement.
- They help all parties involved to resolve conflicts in a way that benefits both sides.
- You will receive professional feedback on the cases and concerns you bring with you.
- You increase your personal conflict management skills.
Methods
Expert input, practical exercises, formulation suggestions, exchange of experiences, processing of own conflict cases and concerns through structured and scenic exercises, feedback.
Recommended for
Members of management with personnel responsibility, HR manager, HR managers and employees in the HR department who want to recognize conflicts reliably and conduct conflict discussions professionally.
Attendees comments
"Very practice-oriented training event! The speaker had comprehensive personnel knowledge. Good mix of theory and application using examples."
Silke Wenhart
Nokia Siemens Networks GmbH & Co. KG
"Great atmosphere in a small group of participants, which was underlined by Mr. Peterandel's open manner! The many practical cases made the subject matter clear and therefore very transferable to everyday working life."
Katharina Langanki
GDM Gesellschaft für Dienstleistungsmanagement mbH & Co. KG
"A real AHA experience! The training prepared me well for conflict resolution. I would highly recommend it!"
Heinrich Zimmermann
German Electron Synchrotron DESY
"Very good support for day-to-day business and general HR conflicts. The new know-how supports and develops personally."
Jasmin Simons
Ferdinand Bilstein GmbH + Co KG
"I particularly liked the lively exchange in the meeting."
Verena Rösch
Ulm Chamber of Crafts
"I particularly liked the fact that the trainer picked us up at any time, despite the distance through the digital workshop, and responded to questions. My best trainer so far!"
Katharina Zinsheimer-Klingbeil
Sparda-Bank Hesse
Seminar evaluation for "Conflict management for HR managers"
4.5 from 5
with 421 reviews
training content:
4.3
Content comprehensibility:
4.5
Practical relevance:
4.3
Trainer expertise:
4.8
Participant orientation:
4.7
Method variety:
4.4
On-site training together
Booking number
7835
7835
€ 1.440,-
plus VAT
2 days
in 5 locations
5 Events
German
Joint online training
Start dates and details
01.07.2025
Live-Online
Booking number:
32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Tuesday, 01.07.2025
09:30 am - 6:00 pm
Wednesday, 02.07.2025
08:30 am - 4:00 pm
04.08.2025
Munich
Booking number:
7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 04.08.2025
09:30 am - 6:00 pm
Tuesday, 05.08.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
22.10.2025
Live-Online
Booking number:
32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Wednesday, 22.10.2025
09:30 am - 6:00 pm
Thursday, 23.10.2025
08:30 am - 4:00 pm
03.11.2025
Frankfurt a. M./Offenbach
Booking number:
7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 03.11.2025
09:30 am - 6:00 pm
Tuesday, 04.11.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
22.01.2026
Live-Online
Booking number:
32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Thursday, 22.01.2026
09:30 am - 6:00 pm
Friday, 23.01.2026
08:30 am - 4:00 pm
26.02.2026
Hamburg/Finkenwerder
Booking number:
7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 26.02.2026
09:30 am - 6:00 pm
Friday, 27.02.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
18.05.2026
Düsseldorf
Booking number:
7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 18.05.2026
09:30 am - 6:00 pm
Tuesday, 19.05.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
13.07.2026
Live-Online
Booking number:
32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 13.07.2026
09:30 am - 6:00 pm
Tuesday, 14.07.2026
08:30 am - 4:00 pm
17.09.2026
Stuttgart
Booking number:
7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 17.09.2026
09:30 am - 6:00 pm
Friday, 18.09.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take place
Booking number:
7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Booking number:
32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Details
2 days
Limited number of participants
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
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