Conflict management for HR managers

Conflicts in the context of HR work

• Conflicts in which you yourself are involved and affected.
• Excursus: Conflicts in which you as HR manager are asked to clarify the conflict.

Conflict diagnosis and prevention

• Definition of social conflicts.
• Recognize conflict signals and potential for conflict at an early stage.
• Conflicts as an opportunity.
• Escalation stages in conflicts.

Attitude and everyday model for constructive conflict resolution

• Basics of conflict resolution according to Dr. Marshall Rosenberg.
• Reduce communication blocks and promote the willingness to cooperate.
• Create clarity and sincerity - without hurting.
• Express your own and others' feelings and needs without blaming.
• Develop and formulate fulfillable concerns and requests.
• Respond empathetically to others.

Using anger constructively

• Understand your own anger and resentment and use them to clarify things.

Dealing with negative behavior

• Dealing with rejection and a "no" from the other person - without giving up on your own concerns.
• Do not take accusations, criticism, aggression and demands from others personally.
• Recognize the underlying message in resistance and disruptive behavior.
• Dealing empathetically with protective and defensive behavior.
• Breaking vicious circles.

Solution strategies for your own conflicts

• As a case presenter or participant in scenic exercises, you will receive individual feedback.