Conflict management for HR managers

Conduct critical discussions professionally and constructively

This training is held in German.
As an HR managers , you often have to deal with conflict-laden situations. Either you are directly affected by the conflict or you are called upon to mediate conflicts within the organization. Learn to recognize where the real knot is and how it can be loosened and resolved in the interests of all parties involved. Through professional and constructive conflict discussions, you can make a significant contribution to the performance and development of your organization.

Contents

Conflicts in the context of HR work

  • Conflicts in which you yourself are involved and affected.
  • Excursus: Conflicts in which you as HR manager are asked to clarify the conflict.

Conflict diagnosis and prevention

  • Definition of social conflicts.
  • Recognize conflict signals and potential for conflict at an early stage.
  • Conflicts as an opportunity.
  • Escalation stages in conflicts.

Attitude and everyday model for constructive conflict resolution

  • Basics of conflict resolution according to Dr. Marshall Rosenberg.
  • Reduce communication blocks and promote the willingness to cooperate.
  • Create clarity and sincerity - without hurting.
  • Express your own and others' feelings and needs without blaming.
  • Develop and formulate fulfillable concerns and requests.
  • Respond empathetically to others.

Using anger constructively

  • Understand your own anger and resentment and use them to clarify things.

Dealing with negative behavior

  • Dealing with rejection and a "no" from the other person - without giving up on your own concerns.
  • Do not take accusations, criticism, aggression and demands from others personally.
  • Recognize the underlying message in resistance and disruptive behavior.
  • Dealing empathetically with protective and defensive behavior.
  • Breaking vicious circles.

Solution strategies for your own conflicts

  • As a case presenter or participant in scenic exercises, you will receive individual feedback.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

  • They recognize conflicts at an early stage and can assess their potential.
  • You conduct conflict discussions calmly and professionally.
  • They champion your cause and maintain the relationship on an equal footing.
  • You remain capable of acting even in conflict-laden situations.
  • They can understand opposing points of view and support a rapprochement.
  • They help all parties involved to resolve conflicts in a way that benefits both sides.
  • You will receive professional feedback on the cases and concerns you bring with you.
  • You increase your personal conflict management skills.

Methods

Expert input, practical exercises, formulation suggestions, exchange of experiences, processing of own conflict cases and concerns through structured and scenic exercises, feedback.

Recommended for

Members of management with personnel responsibility, HR manager, HR managers and Employees in the HR department who want to recognize conflicts reliably and conduct conflict discussions professionally.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Attendees comments

"Very practice-oriented event! The speaker had comprehensive personnel knowledge. Good mix of theory and application using examples."

Silke Wenhart
Nokia Siemens Networks GmbH & Co. KG

"Great atmosphere in a small group of participants, which was underlined by Mr. Peterandel's open manner! The many practical cases made the subject matter clear and therefore very transferable to everyday working life."

Katharina Langanki
GDM Gesellschaft für Dienstleistungsmanagement mbH & Co. KG

"A real AHA experience! The training prepared me well for conflict resolution. I would highly recommend it!"

Heinrich Zimmermann
German Electron Synchrotron DESY

"Very good support for day-to-day business and general HR conflicts. The new know-how supports and develops personally."

Jasmin Simons
Ferdinand Bilstein GmbH + Co KG

"I particularly liked the lively exchange in the meeting."

Verena Rösch
Ulm Chamber of Crafts

"I particularly liked the fact that the trainer picked us up at any time, despite the distance through the digital workshop, and responded to questions. My best trainer so far!"

Katharina Zinsheimer-Klingbeil
Sparda-Bank Hesse

Seminar evaluation for "Conflict management for HR managers"

4.5 from 5
with 421 reviews
training content:
4.3
Content comprehensibility:
4.5
Practical relevance:
4.3
Trainer expertise:
4.8
Participant orientation:
4.7
Method variety:
4.4
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Articles, interviews or whitepapers on the topic

Feedback interview: It's all about asking the right questions

The annual review is approaching, a quick glance at the file - what was the employee's name again? It's time to move away from the rigid meeting with a virtual stranger, which takes place once a year and is more like a payroll run. Hook it and move on to the next point - there is little room for speech and counter-speech. What questions [...]

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On-site training together
Booking number
7835
€ 1.440,- plus VAT
2 days
in 5 locations
5 Events
German
In-person trainings
Joint online training
Booking number
32386
€ 1.440,- plus VAT
2 days
Online
3 Events
German
Live online events
Train several employees internally
Pricing upon request
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0 events
01.07.2025
Live-Online
Booking number: 32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
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Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Tuesday, 01.07.2025

09:30 am - 6:00 pm

Wednesday, 02.07.2025

08:30 am - 4:00 pm

04.08.2025
Munich
Booking number: 7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
Courtyard&Residence Inn Munich City East
Courtyard&Residence Inn Munich City East
Orleansstrasse 81-83, 81667 Munich
Room rate: € 140,73 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 04.08.2025

09:30 am - 6:00 pm

Tuesday, 05.08.2025

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

03.11.2025
Frankfurt a. M./Offenbach
Booking number: 7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
Best Western Macrander Hotel Kaiserlei
Best Western Macrander Hotel Kaiserlei
Strahlenberger Straße 12, 63067 Frankfurt a. M./Offenbach
Room rate: € 118,77 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 03.11.2025

09:30 am - 6:00 pm

Tuesday, 04.11.2025

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

22.01.2026
Live-Online
Booking number: 32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
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Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Thursday, 22.01.2026

09:30 am - 6:00 pm

Friday, 23.01.2026

08:30 am - 4:00 pm

26.02.2026
Hamburg/Finkenwerder
Booking number: 7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
elaya hotel hamburg finkenwerder
Hein-Saß-Weg 40, 21129 Hamburg/Finkenwerder
Room rate: € 143,72 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 26.02.2026

09:30 am - 6:00 pm

Friday, 27.02.2026

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

18.05.2026
Düsseldorf
Booking number: 7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
Novotel City West
Novotel City West
Niederkasseler Lohweg 179, 40547 Düsseldorf
Room rate: € 126,65 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 18.05.2026

09:30 am - 6:00 pm

Tuesday, 19.05.2026

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

13.07.2026
Live-Online
Booking number: 32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 13.07.2026

09:30 am - 6:00 pm

Tuesday, 14.07.2026

08:30 am - 4:00 pm

17.09.2026
Stuttgart
Booking number: 7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
Mövenpick Hotel Stuttgart Messe&Congress
Mövenpick Hotel Stuttgart Messe&Congress
Flughafenstraße 43, 70629 Stuttgart
Room rate: € 138,96 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 17.09.2026

09:30 am - 6:00 pm

Friday, 18.09.2026

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 7835
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 32386
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Details
2 days
Limited number of participants
Book later
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