Practical training – Listening in difficult situations

Key competence Listening 

• Requirements for successful listening. 
• Forms of listening: listening attentively, active listening, empathetic listening. 
• Asking targeted questions. 
• Establishing a constructive culture of discussion. 

Listening in negotiations

• Remain open and capable of acting even when positions are opposed.
• Recognize what is truly important to your counterpart. Utilize this information to structure your arguments in a targeted and persuasive manner.

Listening in conflicts

• Listen clearly and in a structured manner, without defending yourself or attacking.
• Consider whether you tend to listen in a dialogue-oriented or assertive manner. Both approaches have their merits, depending on the situation.

Listening to emotional topics

• Recognizing your own emotions and the underlying needs.
• Stay true to yourself, even when emotions, stress, or personal triggers come into play.
• Conduct conversations with clarity, presence, and inner stability.

Listening professionally in challenging conversation situations

• Bring in your own conversation situations and practice them in a practical way.
• Recognize which patterns prevent you from listening—and develop new options for action.
• Use conversation techniques to remain present and clear even when discussing difficult topics.
• Receive personalized feedback and tips on how to optimize your communication.