Mastering difficult negotiation situations

The advanced training for negotiation professionals

training
This training is held in German.
In the world of negotiations, difficult and challenging situations are often unavoidable. It is precisely these moments that put your skills as a negotiator to the test and drive your professional development. Difficult negotiation situations can take many forms: from uncooperative or manipulative negotiation partners, entrenched positions and emotional tensions to enormous time pressure or a lack of alternatives. Such challenges have a significant impact on the negotiation process and require specific strategies and techniques to overcome them successfully. This training prepares you optimally to successfully master even the most challenging negotiations.

Contents

Good preparation requires good self-management

  • Know and recognize yourself and others better.
  • Know and protect your own weak points.
  • Resilient in negotiations - immune to personal attacks.

Influencing the climate of negotiations

  • Confident despite time pressure.
  • Becoming independent of negotiation venues.
  • Achieve better results with a good mood.

Unfair and manipulative negotiation

  • Know and protect your own points of attack.
  • Skillfully absorb low blows and let them run into the void.
  • Recognize and reverse manipulation.

Tough negotiating partners

  • What to do if your negotiation partner is not interested in a win-win?
  • Disarm confrontational negotiation partners .
  • What to do if coalitions form against you?

Deadlocked negotiations - overcoming resistance

  • How does resistance arise and how can it be resolved?
  • What to do in the event of a standstill?

Conflicts in negotiations

  • People before business: recognizing and avoiding potential conflicts.
  • Conflict staircase: How do I stay on the ground in conflicts?
  • Case for a mediator - when does it go no further?

WIN-WIN in extreme situations - is that even possible?

  • Win-win is not always possible - how you benefit from it.
  • Create added value or demand added value.
  • Secure your own power in negotiations.

Negotiations with monopolists

  • Strengthen your own position and secure power.
  • What to do if you have no alternative?

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Your benefit

The attendees

  • train tools and techniques to act confidently and successfully in any negotiation situation.
  • learn how they can skillfully overcome resistance and deadlocks in negotiations.
  • gain valuable knowledge to positively influence the negotiation climate - even under time pressure and regardless of the negotiation venue.
  • practice how to recognize unfair and manipulative tactics and react appropriately.
  • learn to recognize themselves and others better and to protect their weak points.

Methods

trainer, collegial case consultation, individual and group work, implementation in practical exercises and simulated cases.

Recommended for

Specialists and managers as well as anyone who wants to be better prepared for challenging negotiation partners and optimize their strategies and skills for difficult situations. Basic knowledge and experience in negotiating are assumed.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

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Questions about the seminar content

In difficult negotiation situations, pressure often arises not only from the content but also from the pace, tone, or tactical behavior. This training you recognize such dynamics more consciously and avoid automatically resorting to justification, retreat, or counterattack. You’ll practice tools that allow you to remain composed even under time pressure, keep your own goal in sight, and actively influence the atmosphere of the negotiation. This way, you can handle pressure without letting it control you.

Professionals and managers in particular find that negotiations can quickly become personal, even though the actual issues being discussed are purely factual. In training , you’ll learn to recognize training early on and to separate the person from the issue. You’ll reflect on your own reaction patterns and vulnerabilities so that personal attacks have less of an impact. This strengthens your resilience and helps you remain professional, clear, and solution-oriented even in tense situations.

If the person you’re negotiating with isn’t cooperative, simply relying on a spirit of partnership is often not enough. This training you for tough and confrontational negotiating partners. You’ll learn to recognize unfair tactics, protect your own vulnerabilities, and avoid falling for manipulative maneuvers without first evaluating them. This gives you greater confidence because you won’t be relying solely on good intentions—instead, you’ll be able to consciously handle difficult behaviors.

Coalitions can significantly alter the course of a negotiation because they can create pressure and isolate you. That’s why this training addresses training these kinds of challenging scenarios and helps you manage confrontational situations professionally. You’ll learn not to become defensive too quickly, but rather to analyze interests, roles, and power dynamics more closely. This will enable you to articulate your position , identify allies, and take a more active role in shaping the dynamics of the conversation.

The atmosphere determines whether people listen, shut down, make threats, or seek solutions. In this training how to influence the atmosphere, the flow of the conversation, and the level of rapport—even under time pressure and in various negotiation settings. A positive atmosphere doesn’t mean being lenient. It means creating the conditions under which objective interests remain negotiable and better outcomes become possible.

On-site training together
Booking number
40928
€ 1.590,- plus VAT
2 days
in 5 locations
5 Events
German
Events
Train several employees
Price upon request
2 days
In-person or Online
Appointment scheduled on an individual basis
  • Customized training courses
  • Direct application in practice
  • Efficient use of time and resources
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Ratings and feedback from our participants

4.5
7 Ratings
training content:
4.4
Content comprehensibility:
4.4
Practical relevance:
4.2
Trainer expertise:
4.8
Participant orientation:
4.4
Method variety:
4.6

Start dates and details

  Select time period
0 events
15.09.2026
Stuttgart
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Tuesday, 15.09.2026

09:00 am - 5:00 pm

Wednesday, 16.09.2026

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
27.10.2026
Hamburg
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Tuesday, 27.10.2026

09:00 am - 5:00 pm

Wednesday, 28.10.2026

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
24.02.2027
Frankfurt a. M./Oberursel
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Wednesday, 24.02.2027

09:00 am - 5:00 pm

Thursday, 25.02.2027

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
07.06.2027
Berlin
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Monday, June 7, 2027

09:00 am - 5:00 pm

Tuesday, June 8, 2027

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
16.09.2027
Munich/Eching
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Thursday, September 16, 2027

09:00 am - 5:00 pm

Friday, September 17, 2027

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Sufficient places are still free.
Don't wait too long to book.
Fully booked.
The next booking ensures this course will take place
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Plan course
2 days
Limited number of participants
Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Booking number: 40928
€ 1.590,- plus VAT.
€ 1,892.10 incl. VAT.
Plan course
2 days
Limited number of participants
Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.

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