Psychology for the assistant
Assessing and convincing people
Contents
Basic psychological understanding
- Why do people behave differently?
- A brief introduction to developmental psychology.
- Personality and clarification of expectations.
Get to know and recognize personality types
- Introduction to a personality model.
- Recognize different personality types.
- Acquire diagnostic capability.
- Different characters on the job: How to work together successfully even in difficult situations.
Relationship skills in business
- Manage conflicts and stressful situations in a self-determined and calm manner.
- Different characters on the job: How to work together successfully even in difficult situations.
Use the PIKODE method to manage difficult (conflict) situations in a self-determined and calm manner.
- Get to know the PIKODE method, apply it and be able to use it for future situations.
- Recognizing and using the psychology of language.
- Recognize the basis on which you or others communicate.
- Recognize and review your own patterns of thought and action.
- Diagnose difficult (conflict) situations and develop strategies for action.
- Clarifying your own role - victim of the situation or shaper of the situation?
- Getting started with the rule of three.
- Putting unpleasant things into words.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
This training is about adapting your own behavior and communication to others in order to reduce conflicts and convince them with your own strengths. The PIKODE method developed by the trainer supports the practical application of psychological knowledge and thus builds up inner strength and confidence - especially in challenging conflict situations.
A one-hour phone with the trainer is included in the seminar price as transfer support after the training.
It is recommended to bring along a specific situation from everyday working life that is always challenging due to the personality of the other person.
Methods
Speaker input, practical exercises, working on your case studies with exchange of experience, self-reflection, feedback, personality model.
Tools
Recommended for
employees from assistance, secretarial and administrative positions who want to get to know themselves and other people better, discover personality structures and align their communication accordingly.
Further recommendations for "Psychology for the assistant"
5275
Start dates and details
Monday, 02.03.2026
09:30 am - 5:30 pm
Tuesday, 03.03.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 20.04.2026
09:30 am - 5:30 pm
Tuesday, 21.04.2026
09:00 am - 5:00 pm
Tuesday, 16.06.2026
09:30 am - 5:30 pm
Wednesday, 17.06.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 14.07.2026
09:30 am - 5:30 pm
Wednesday, 15.07.2026
09:00 am - 5:00 pm
Wednesday, 30.09.2026
09:30 am - 5:30 pm
Thursday, 01.10.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 27.10.2026
09:30 am - 5:30 pm
Wednesday, 28.10.2026
09:00 am - 5:00 pm
Monday, 23.11.2026
09:30 am - 5:30 pm
Tuesday, 24.11.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 02.02.2027
09:30 am - 5:30 pm
Wednesday, 03.02.2027
09:00 am - 5:00 pm
Monday, 22.02.2027
09:30 am - 5:30 pm
Tuesday, 23.02.2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
FAQ
In your daily work as an assistant, you collaborate with many different personalities and often have little time to question behavior. This can quickly lead to uncertainty or unnecessary tension. In training , you training psychological basics and a personality model that will help you better understand behavior. You will understand motives and reactions more clearly and be able to assess situations more objectively and calmly.
When many things are happening at once, you have to react spontaneously and adapt to different people. Without guidance, this can be very energy-consuming. In training , you training how to recognize different personality types and what behavioral patterns are typical for them. This knowledge will help you assess your counterpart more quickly and adapt your behavior accordingly.
In your daily work as an assistant, you often react automatically to expectations, pressure, and moods. This leaves little room to consciously question your own behavior. In training , you training to reflect on your patterns of thinking and acting in a targeted manner. This will enable you to make more conscious decisions about how you want to act instead of reacting reflexively, thereby strengthening your professionalism and confidence.
Challenging behaviors can be stressful and unsettling, especially when you are caught between different interests. Without the right strategies, you can quickly feel powerless. In training , you training a better understanding of difficult personalities and learn how to respond professionally. You will learn how to remain clear, set boundaries, and still communicate constructively.
In everyday working life, it is not only tasks that differ, but also learning needs and personal preferences. Some people want to focus on content and work on themselves in a targeted manner, while others attach great importance to personal exchange and networking. In training , you training between both formats.
In the live online format, you will focus on self-reflection, psychological contexts, and concrete transfer impulses for your everyday working life. Through activating elements, interactive sequences, reflection exercises, and exchanges in small groups, you will remain actively involved and gain a great deal of insight.
The in-person format also provides additional space for informal exchanges, spontaneous conversations during breaks, and personal networking with other participants.
If efficient learning and in-depth content are particularly important to you, the live online format is ideal. If personal interaction, networking, and shared experiences are important to you, the in-person format may be the better choice.
