Psychology for the assistant

Assessing and convincing people

training
This training is held in German.
In the role of assistant, diplomatic skills, coaching abilities and confidentiality are often required. In this area of tension, it can be challenging to remain confident and focus on your core tasks. The training shows how psychological knowledge can be used in a targeted way to adapt your own behavior to different people and situations. A personality analysis before the training and a one-hour phone session with the trainer are included in the participation fee.

Contents

Basic psychological understanding

  • Why do people behave differently?
  • A brief introduction to developmental psychology.
  • Personality and clarification of expectations.

Get to know and recognize personality types

  • Introduction to a personality model.
  • Recognize different personality types.
  • Acquire diagnostic capability.
  • Different characters on the job: How to work together successfully even in difficult situations.

Relationship skills in business

  • Manage conflicts and stressful situations in a self-determined and calm manner.
  • Different characters on the job: How to work together successfully even in difficult situations.

Use the PIKODE method to manage difficult (conflict) situations in a self-determined and calm manner.

  • Get to know the PIKODE method, apply it and be able to use it for future situations.
  • Recognizing and using the psychology of language.
  • Recognize the basis on which you or others communicate.
  • Recognize and review your own patterns of thought and action.
  • Diagnose difficult (conflict) situations and develop strategies for action.
  • Clarifying your own role - victim of the situation or shaper of the situation?
  • Getting started with the rule of three.
  • Putting unpleasant things into words.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Your benefit

This training is about adapting your own behavior and communication to others in order to reduce conflicts and convince them with your own strengths. The PIKODE method developed by the trainer supports the practical application of psychological knowledge and thus builds up inner strength and confidence - especially in challenging conflict situations.

A one-hour phone with the trainer is included in the seminar price as transfer support after the training.

It is recommended to bring along a specific situation from everyday working life that is always challenging due to the personality of the other person.

Methods

Speaker input, practical exercises, working on your case studies with exchange of experience, self-reflection, feedback, personality model.

Tools

The following third-party tools can be used in the event:

Recommended for

employees from assistance, secretarial and administrative positions who want to get to know themselves and other people better, discover personality structures and align their communication accordingly.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Psychology for the assistant"

On-site training together
Booking number
5275
€ 1.540,- plus VAT
2 days
in 5 locations
5 Events
German
In-person trainings
Joint online training
Booking number
32170
€ 1.540,- plus VAT
2 days
Online
4 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Ratings and feedback from our participants

4.7
521 Reviews
training content:
4.7
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
4.9
Participant orientation:
4.8
Method variety:
4.8
AT
Apostolia Tassidou
Confirmed participation
Rheinmetall Automotive AG, Neckarsulm
This training is the best I have ever been able to attend. The content has a lasting impact on my everyday life and I realize that practicing acceptance and patience with others as well as with myself can move mountains in my own well-being. This is my daily reminder to myself. Accept it! Don't always look for the why! Our views can and should be different. Communicate openly and honestly. Wow, a big thank you! It has opened my eyes.
SW
Sigrid Weber
Confirmed participation
DB Systel GmbH, Frankfurt
One of the best seminars I have ever attended! A great overall package.

Start dates and details

  Select time period
0 events
02.03.2026
Mannheim
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel am Rathaus
Mercure Hotel am Rathaus
F7, 5-13, 68159 Mannheim
Room rate: current daily rate subject to availability (maximum € 166,06 plus VAT)
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Monday, 02.03.2026

09:30 am - 5:30 pm

Tuesday, 03.03.2026

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
20.04.2026
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 20.04.2026

09:30 am - 5:30 pm

Tuesday, 21.04.2026

09:00 am - 5:00 pm

16.06.2026
Berlin
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Hotel MOA Berlin
MOA Hotel Berlin
Stephanstrasse 41, 10559 Berlin
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Tuesday, 16.06.2026

09:30 am - 5:30 pm

Wednesday, 17.06.2026

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
14.07.2026
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Tuesday, 14.07.2026

09:30 am - 5:30 pm

Wednesday, 15.07.2026

09:00 am - 5:00 pm

30.09.2026
Cologne
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Maternushaus Köln
Maternus House Cologne
Kardinal-Frings-Straße 1-3, 50668 Cologne
Room rate: € 79,24 plus VAT.
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Wednesday, 30.09.2026

09:30 am - 5:30 pm

Thursday, 01.10.2026

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
27.10.2026
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Tuesday, 27.10.2026

09:30 am - 5:30 pm

Wednesday, 28.10.2026

09:00 am - 5:00 pm

23.11.2026
Stuttgart
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mövenpick Hotel Stuttgart Messe&Congress
Mövenpick Hotel Stuttgart Messe&Congress
Flughafenstraße 43, 70629 Stuttgart
Room rate: € 138,96 plus VAT.
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Monday, 23.11.2026

09:30 am - 5:30 pm

Tuesday, 24.11.2026

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
02.02.2027
Live-Online
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Tuesday, 02.02.2027

09:30 am - 5:30 pm

Wednesday, 03.02.2027

09:00 am - 5:00 pm

22.02.2027
Hamburg
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Amsinckstraße 53, 20097 Hamburg
Room rate: € 144,09 plus VAT.
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Limited number of participants

Monday, 22.02.2027

09:30 am - 5:30 pm

Tuesday, 23.02.2027

09:00 am - 5:00 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
Booking number: 5275
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Booking number: 32170
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
in-house training for several employees
optimally customized to your own needs
directly on site or online - save time and travel costs

FAQ

In your daily work as an assistant, you collaborate with many different personalities and often have little time to question behavior. This can quickly lead to uncertainty or unnecessary tension. In training , you training psychological basics and a personality model that will help you better understand behavior. You will understand motives and reactions more clearly and be able to assess situations more objectively and calmly.

When many things are happening at once, you have to react spontaneously and adapt to different people. Without guidance, this can be very energy-consuming. In training , you training how to recognize different personality types and what behavioral patterns are typical for them. This knowledge will help you assess your counterpart more quickly and adapt your behavior accordingly.

In your daily work as an assistant, you often react automatically to expectations, pressure, and moods. This leaves little room to consciously question your own behavior. In training , you training to reflect on your patterns of thinking and acting in a targeted manner. This will enable you to make more conscious decisions about how you want to act instead of reacting reflexively, thereby strengthening your professionalism and confidence.

Challenging behaviors can be stressful and unsettling, especially when you are caught between different interests. Without the right strategies, you can quickly feel powerless. In training , you training a better understanding of difficult personalities and learn how to respond professionally. You will learn how to remain clear, set boundaries, and still communicate constructively.

In everyday working life, it is not only tasks that differ, but also learning needs and personal preferences. Some people want to focus on content and work on themselves in a targeted manner, while others attach great importance to personal exchange and networking. In training , you training between both formats.

In the live online format, you will focus on self-reflection, psychological contexts, and concrete transfer impulses for your everyday working life. Through activating elements, interactive sequences, reflection exercises, and exchanges in small groups, you will remain actively involved and gain a great deal of insight.

The in-person format also provides additional space for informal exchanges, spontaneous conversations during breaks, and personal networking with other participants.

If efficient learning and in-depth content are particularly important to you, the live online format is ideal. If personal interaction, networking, and shared experiences are important to you, the in-person format may be the better choice.

Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

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