Managing difficult employees

What makes employees difficult?

• Underachievers, lone fighters and refuseniks.
• Effects of corporate and management structures on the individual.
• Yes- and no-sayers in your team.

Recognize your own attitude

• Clarify your own perspective and expectations.
• From a negative to a positive view of the person.
• Are my goals clear to me?
• Dealing with your own feelings.

Recognize performance weaknesses and blockages

• Difficult behavior as a question of wanting - being able - being allowed.
• Root cause analysis as a basis for performance improvement.
• Motivation and demotivation.

The critical appraisal interview as a management and development tool

• Strategic preparation of the meeting.
• Communicate critical points clearly and comprehensibly.
• Define and explain objectives.
• Constructive conversation techniques, such as active listening, questioning techniques.
• Set boundaries.

Interventions in the event of resistance

• Reaction to resistance, excuses and ignorance.
• Recognize and break behavioral patterns.
• Use of rules to promote trust.

Utilizing the potential of employees

• Recognize different personality types.
• Feedback - supportive discussions.
• Control and trust.

Motivation - and everything works?

• Motivation as a "panacea" = motives for better work performance?
• Understanding and appreciating the motivation of others.
• Recognize the possibilities and limits of motivation.