Contents
Assistance management as a balancing act: leading and being led
- Situational leadership: goal and role clarity as a prerequisite.
- Your options for action: Instruct, motivate, participate, delegate.
- Management tools: Feedback, control, developing potential, promoting teamwork, etc.
- Set boundaries.
- Recognize and win status games.
- Self-marketing.
Information management - communicating correctly at every level
- Conversation preparation according to Schulz von Thun.
- Listen actively.
- Questioning techniques.
- Argumentation technique.
Relationship management - understanding each other creates growth
- "Dream team" boss and assistant - leading to the top.
- Actively shaping networks and relationships in the team.
- Others are different - differently good (motive theory according to Steven Reiss).
- Agree rules together.
Conflict management - win-win
- Dealing with resistance.
- Mediator between the fronts.
- Non-violent communication according to Marshall Rosenberg.
Self-management - more power thanks to balance in everyday life
- Clarity about personal motives and values.
- Dealing with your own emotions.
- Make decisions and stand by them.
- Acting confidently under pressure.
- Resilience and serenity.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You gain sovereignty in the field of tension between different hierarchical levels.
- They know and reflect on the typical pitfalls in the "sandwich position".
- They develop a healthy balance in dealing with expectations, their own needs and realistic possibilities.
- More personal clarity will strengthen your assertiveness.
- They see through the status game and become status virtuosos.
- You will work out the first steps for transferring the training findings into your practice.
Methods
Interactive theory input, individual work and guidance for self-reflection, moderated discussion as well as improv theater and experience-activating exercises.
Recommended for
Employees in the area of assistance and secretarial services who find themselves in a "sandwich position" and need to communicate effectively from this position.
Further recommendations for "Confident communication in the sandwich position"
Attendees comments
"The all-over package was just very well balanced. Everyone was super friendly and high level service, especially from Haufe Akademie and the trainer."
"The instructor was competent and very welcoming. The course was good all round!"
Seminar evaluation for "Confident communication in the sandwich position"
3732
Start dates and details
Monday, 30.06.2025
09:00 am - 5:00 pm
Tuesday, 01.07.2025
09:00 am - 5:00 pm
Monday, 08.09.2025
09:00 am - 5:00 pm
Tuesday, 09.09.2025
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 17.11.2025
09:00 am - 5:00 pm
Tuesday, 18.11.2025
09:00 am - 5:00 pm
Thursday, 26.02.2026
09:00 am - 5:00 pm
Friday, 27.02.2026
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
About us – The Haufe Akademie
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Questions & Answers
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