Practical workshop on conflict resolution

Recognizing and understanding conflicts

• When is something a conflict?
• Characteristics and basic premises of conflicts.
• What happens to us humans in conflicts.
• Types of conflict.
• Recognize the dynamics of conflicts.
• Identify escalation levels of conflicts.
• Select suitable clarification options for different escalation levels.
• Possible outcomes at the end of conflict resolution.

Approach and resolve your own conflicts competently

• Determine conflict types: me and the others.
• Favorable inner attitude in conflicts.
• Structural models for conflict discussions.
• Change your perspective: What is my part in the conflict?
• Recognizing and releasing blockages: which "red buttons" do I have?
• Avoid repetition of conflicts.
• Request and allow support.
• What relieves me - and the conflict situation?

Moderating conflicts (as a manager)

• Recognize conflicts in the team.
• Dealing with conflicts in the team.
• Until when managers can resolve conflicts themselves, and when external moderation is necessary.
• Professional preparation, implementation and follow-up of conflict moderation: Structural models and methods.
• Conflict prevention: approaches from positive psychology and New Work.