Effective team leadership through a positive feedback and error culture

Module 1 (2 days)

A positive error culture

• Elements of a constructive and positive error culture.
• The effect of transparency, learning orientation, support and iteration.
• Errors vs. mistakes - different types of errors.
• Living best practices.

How you as a manager can shape the culture

• Your effectiveness as a manager on the error culture.
• Perception: truth, interpretation or evaluation?
• Reflect on how you deal with your own mistakes.
• Self-management: developing personal strategies.

Implementation of a positive error culture in your own team

• Trust in the team - the basis on which everything stands.
• Mistakes as an opportunity for professional improvement and personal development.
• Promote solution orientation and motivation.
• Transfer: Development of an implementation plan for your team.

How do I say it? Constructive and appreciative feedback

• Feedback or criticism? Choice of words and honesty.
• What can you do to make communication work?
• The concept of Feed-Forward.  
• The art of accepting feedback.

Living a feedback culture in the team

• Setting the framework: How, when and to whom to give feedback?
• Encourage and demand appreciation and open communication within the team.
• Dealing with fears and uncertainties in the team.
• Transfer: Creation of feedback rules for yourself and your team.

Module 2 (2 hours)

Exchange of experience 

• Interactive exchange in the group with the trainer.
• Lessons learned: What works well? Where are my learning areas? How do I deal with them?
• Processing of open questions and practical situations.