Contents
What makes employees difficult?
- Underachievers, lone fighters and refuseniks.
- Effects of corporate and management structures on the individual.
- Yes- and no-sayers in your team.
Recognize performance weaknesses and blockages
- Difficult behavior as a question of wanting - being able - being allowed.
- Root cause analysis as a basis for performance improvement.
- Motivation and demotivation.
The critical appraisal interview as a management and development tool
- Strategic preparation of the meeting.
- Communicate critical points clearly and comprehensibly.
- Define and explain objectives.
- Constructive conversation techniques, such as active listening, questioning techniques.
- Set boundaries.
Recognize your own attitude
- Clarify your own perspective and expectations.
- From a negative to a positive view of the person.
- Are my goals clear to me?
- Dealing with your own feelings.
Interventions in the event of resistance
- Reaction to resistance, excuses and ignorance.
- Recognize and break behavioral patterns.
- Use of rules to promote trust.
Utilizing the potential of employees
- Recognize different personality types.
- Feedback - supportive discussions.
- Control and trust.
Motivation - and everything works?
- Motivation as a "panacea" = motives for better work performance?
- Understanding and appreciating the motivation of others.
- Recognize the possibilities and limits of motivation.
Last resort: separation talk
- Preliminary organizational considerations - separation or can a milder means be used?
- Conversation management.
- Risks.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
You will learn in this training,
- how to analyze the causes of difficult behavior,
- how to differentiate between the various "difficult" types, e.g. lack of motivation or inability to perform,
- how to prepare discussions with difficult employees professionally and conduct them in a targeted, respectful and successful manner,
- how to recognize the potential of your employees and use it for successful collaboration and
- when which measures and consequences are necessary.
Methods
Brief theoretical trainer input, case studies, small group work, practical role simulation, discussion in plenary. Practical exercises and checklists ensure transfer to everyday working life.
Brief theoretical trainer input, case studies, small group work, practical role simulation, discussion in plenary. Practical exercises and checklists ensure transfer to everyday working life.
Recommended for
Managers at all levels, project managers and Employees in HR departments.
Further recommendations for "Managing difficult employees"
Attendees comments
"The trainer was very flexible. Super effort in the role plays!"
"The atmosphere in the open round was very good. Many practical, current examples were discussed on the basis of the participants' experiences."
Seminar evaluation for "Managing difficult employees"
Managing employees
Difficult employees bring unrest to the team and disrupt the workflow. However, they are often valued colleagues due to their skills, knowledge or other qualities. For you in the role of supervisor, the task is to fulfill your leadership responsibility and to lead even difficult employees competently. Managing employees also means being able to approach the different types of employees. If you know the different types of employees, you can react appropriately to the situation with your personal management style and thus lead your employees in a confident and goal-oriented manner.
9092
Start dates and details
Thursday, 26.06.2025
09:00 am - 5:30 pm
Friday, 27.06.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 28.07.2025
09:00 am - 5:30 pm
Tuesday, 29.07.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.09.2025
09:00 am - 5:30 pm
Tuesday, 02.09.2025
09:00 am - 4:00 pm
Monday, 22.09.2025
09:00 am - 5:30 pm
Tuesday, 23.09.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 03.11.2025
09:00 am - 5:30 pm
Tuesday, 04.11.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.12.2025
09:00 am - 5:30 pm
Tuesday, 02.12.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 29.01.2026
09:00 am - 5:30 pm
Friday, 30.01.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 02.02.2026
09:00 am - 5:30 pm
Tuesday, 03.02.2026
09:00 am - 4:00 pm
Tuesday, 17.03.2026
09:00 am - 5:30 pm
Wednesday, 18.03.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 13.04.2026
09:00 am - 5:30 pm
Tuesday, 14.04.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 18.05.2026
09:00 am - 5:30 pm
Tuesday, 19.05.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 25.06.2026
09:00 am - 5:30 pm
Friday, 26.06.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 06.07.2026
09:00 am - 5:30 pm
Tuesday, 07.07.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Tuesday, 15.09.2026
09:00 am - 5:30 pm
Wednesday, 16.09.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 24.09.2026
09:00 am - 5:30 pm
Friday, 25.09.2026
09:00 am - 4:00 pm
Training is guaranteed to take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
About us – The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
Do you have any questions?
We are there for you Mon - Fri 8 a.m. - 5:00 p.m.
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Munzinger Str. 9
79111 Freiburg
- Planning security
- Free seminar places
- Quality standards
- Planning and locations
- Funding opportunities
- Training app
- Business Solutions
