Improving Collaboration - Communication That Gets the Message Across

Collaboration and communication

• The Impact of Communication.
• Make collaboration easier.
• Improve efficiency and coordination processes.

Understanding Communication and Making Concrete Improvements

• Why communication often fails to achieve the desired effect.
• Common misunderstandings in the workplace.
• The Communication Barrier: Where exactly do communication breakdowns occur?
• Practical tools for clear and effective conversations: active listening, asking targeted questions, and structured summarizing.

Understanding and leveraging differences in perception

• Why we see things differently and how I deal with it.
• Perception and Attention in Everyday Life (moonwalking bear).
• Understanding different perspectives (“maps”).
• The Iceberg Model in Practice: Behavior (visible), Feelings, Needs.
• Transfer: What am I seeing, and what am I missing?
• Introduction to Different Communication Styles (DISG).
• Tailor your communication to your audience.

In the “Communication Lab” we examine our own situations

• What's actually going on there?
• Where does something get lost?
• What specific changes can I make?