Contents
Difficult conversations - no problem!
- What makes conversations difficult?
- Consider the general conditions.
- Appropriate behavior towards challenging contacts.
- Inhibiting and promoting communication techniques.
Mastering special conversational situations with confidence
- Sympathy and trust - the basis of successful communication.
- Clarity about self-image and external image.
- Language and body language - how to communicate professionally.
- The inner attitude - the: contact senses your attitude.
- Useful discussion techniques: goal-oriented questions, active listening, argumentation aids, dealing with objections and resistance.
- Use metacommunication.
- Prepare and follow up meetings effectively.
Practical tips for critical or difficult conversations
- Give and accept feedback.
- Conducting constructive and motivating discussions.
- Creating a WIN-WIN situation in negotiations
- Conveying difficult messages
Appropriate handling of stress and emotions
- Recognizing and formulating your own needs
- Recognize and accept emotions.
- Control and appropriately express your own anger and resentment.
Confident handling of emotional contacts.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will receive practical and effective impulses for difficult conversation situations.
- You will learn to communicate confidently, professionally and in a goal-oriented manner, even in high-energy situations.
- You practise using concrete examples from your practice.
- You benefit from the opportunity to improve your communication skills by receiving personal feedback on your conversational behavior and new strategies.
Methods
trainer, pair and small group work on the tools of communication, integration of participant cases from practice, practical and interactive exercises ensure a lasting learning effect.
trainer, pair and small group work on the tools of communication, integration of participant cases from practice, practical and interactive exercises ensure a lasting learning effect.
Recommended for
Specialists and managers and all Employees who want to optimize their communication skills for difficult situations.
Please note: You do not need to have attended "Communication Training I: Fundamentals of Conversation Skills" to attend this course.
Further recommendations for "Communication Training II"
Attendees comments
"Very open, approachable, uncomplicated, spontaneous, humorous and goal-oriented speaker."
"Very comprehensible communication of the content, adapted to the individual issues."
"I was particularly impressed by the role plays from day-to-day business. The video recording with the precise analysis and the subsequent suggestions for "the right way to conduct a conversation" was very helpful! In addition, the participants' questions and problems were actively addressed!"
"I particularly liked the fact that you were actively involved in the training and what was happening. Current situations of participants could be brought in."
"I particularly liked the individual case studies in our group."
"The lecturer involved everyone really well and was very empathetic!"
"I have gained many insights for myself."
Seminar evaluation for "Communication training II"
7564
Start dates and details
Thursday, 05.06.2025
09:30 am - 5:30 pm
Friday, 06.06.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Tuesday, 10.06.2025
09:30 am - 5:30 pm
Wednesday, 11.06.2025
08:30 am - 4:30 pm
Thursday, 10.07.2025
09:30 am - 5:30 pm
Friday, 11.07.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 25.08.2025
09:30 am - 5:30 pm
Tuesday, 26.08.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.09.2025
09:30 am - 5:30 pm
Tuesday, 02.09.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 13.10.2025
09:30 am - 5:30 pm
Tuesday, 14.10.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 17.11.2025
09:30 am - 5:30 pm
Tuesday, 18.11.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 24.11.2025
09:30 am - 5:30 pm
Tuesday, 25.11.2025
08:30 am - 4:30 pm
Thursday, 11.12.2025
09:30 am - 5:30 pm
Friday, 12.12.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 19.01.2026
09:30 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 09.02.2026
09:30 am - 5:30 pm
Tuesday, 10.02.2026
08:30 am - 4:30 pm
Tuesday, 03.03.2026
09:30 am - 5:30 pm
Wednesday, 04.03.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 23.04.2026
09:30 am - 5:30 pm
Friday, 24.04.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.06.2026
09:30 am - 5:30 pm
Tuesday, 02.06.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 15.07.2026
09:30 am - 5:30 pm
Thursday, 16.07.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 10.08.2026
09:30 am - 5:30 pm
Tuesday, 11.08.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 24.09.2026
09:30 am - 5:30 pm
Friday, 25.09.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take placeThe next booking ensures this course will take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
About us – The Haufe Akademie
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