Diplomacy as a success factor for managers

The art of diplomacy in everyday leadership

• Basic principles of diplomacy.
• Diplomacy is crystal-clear conversation management.
• Saving time through strategic diplomacy.
• Communicate at eye level - and create a willingness to cooperate.
• Assess other characters correctly and address them appropriately.
• Shorten lengthy discussions by building diplomatic bridges.

Achieving your own business goals diplomatically

• Letting the opponent save face means building up future allies.
• Mental self-control: Declare yourself an ally, no matter how hard you are attacked.
• Sustainable argumentation creates open doors.
• Through humor and goodwill, opponents lay down their weapons.
• Staying tough on the issue and at the same time respectful of people.
• Control moods in negotiations at an early stage.
• Defuse conflicts through diplomacy: Winning without fighting.

Modern leadership through appreciation and flexibility

• Increase your credibility and standing at all levels.
• Adapt your own management style to the situation.
• True leaders speak last: only those who listen can understand.
• The art of motivation.
• Why threats and pressure don't work.