Deputy manager - sometimes colleague, sometimes supervisor

Understanding of roles

• What does it mean to be a deputy manager? Definition of the role.
• Differences to the primary manager.
• What does it mean to be both a manager and colleague ?
• Challenges & opportunities of this role.
• What needs and expectations do I have as a deputy manager?
• Differentiation between the roles of colleague and manager.

Your own understanding of leadership

• What is my self-image of leadership?
• What are my strengths and areas for development?
• What consequences does this have for the leadership role?

Leadership styles and their application in a deputy position

• Overview of different leadership styles.
• Advantages & disadvantages of different leadership styles.
• Application examples.

Communication at eye level

• Speak with one voice: Making agreements with the primary manager effective.
• Effective communication as a deputy manager.
• Demarcation & balance with communication in the colleagues.
• Clear communication of one's own role in different situations.

Management tools & methods

• Giving and receiving constructive feedback.
• Delegation.
• Situational leadership.
• Empowerment and motivation strategies.

Conflict management

• Causes of conflicts.
• Conflict mediation & constructive problem solving.
• Dealing with difficult situations.
• Dealing with resistance with confidence.