Deputy manager - sometimes colleague, sometimes supervisor

Understanding of roles

• What does it mean to be a deputy manager? Definition of the role.
• We'll look at the differences compared to the primary manager.
• What does it mean to be both a manager and colleague ?
• You recognize the challenges and opportunities associated with this role.
• What needs and expectations do I have as a deputy manager?
• The distinction between the roles of "colleague" and "manager."

Your own understanding of leadership

• What is my self-image of leadership?
• What are my strengths and areas for development?
• What consequences does this have for the leadership role?

Leadership styles and their application in a deputy position

• You'll get an overview of different leadership styles.
• We're exploring the pros and cons of different leadership styles.
• You'll receive examples of how to use it.

Communication at eye level

• Speak with one voice: Making agreements with the primary manager effective.
• You'll learn how to communicate effectively as a middle manager.
• We'll look at setting boundaries and maintaining balance in communication with colleagues.
• Clearly communicating one's own role in various situations.

Management tools & methods

• You'll learn how to give and receive constructive feedback.
• Clearly assigning tasks and sharing responsibility: delegation.
• You'll learn to lead based on the situation and to harness potential.
• Empowerment and motivation strategies.

Conflict management

• You'll gain insight into the causes of conflicts.
• We focus on conflict mediation and constructive problem-solving.
• When Things Get Tough: Dealing with Difficult Situations.
• How can you confidently deal with resistance?