Power Workshop: Handling Difficult Conversations & Resolving Them Constructively

Clarify your own concerns regarding the conversation

• Incorporate real-life conversation scenarios from everyday professional life.
• Determine what specific goal the conversation is intended to achieve.
• Identify key interests and needs.
• Develop a meaningful goal for the conversation that provides direction during the dialogue.

Stay in control of the conversation

• Handle unexpected reactions and twists with confidence.
• Act flexibly while remaining clear and focused.
• Continue conversations constructively, even during tense moments.
• Consciously use your presence and demeanor to shape the conversation.

Open solution spaces through dialogue

• Change your perspective to discover new ways of acting.
• Effectively combining different perspectives.
• Breaking conversations out of deadlock.
• Work together to develop sustainable solutions that benefit both sides.

Practical exercises based on real-life conversation scenarios with professional actors

• Simulation of real-life conversation situations involving the participants.
• Portray different roles encountered in everyday professional life (e.g., colleagues, customers, employees, supervisors).
• Respond to the flow of a conversation in an authentic and context-appropriate manner.
• Experience different conversation dynamics through role-playing.
• Receive immediate feedback on the impact of your own conversation strategies.
• Keep trying out and refining alternative approaches.