Training
This training is held in German.
As a process manager , you sometimes have to break through existing patterns and completely rethink processes so that the processes are not just about themselves, but above all about the customers ' requirements. Design thinking is an agile, systematic approach and collection of methods that allows you to put yourself in the customers shoes and develop and test your own solutions based on their needs. In this interactive training course, you will learn exactly what is behind design thinking, which methods are in this toolbox and how you can apply design thinking in an agile way in process management, and apply it directly as part of an accompanying case study!
Contents
Design thinking and process management
- Basic principles of design thinking.
- Human factor and customer centricity.
- End-to-end approach and customer-oriented processes.
Double Diamond: The Design Thinking process model
- Get to know the Double Diamond process model.
- The three phases: From exploration to solution.
- Inspiration: Understanding & observing.
- Ideation: Define perspective & develop ideas.
- Validation: prototyping & testing.
Inspiration: Becoming a customer advocate
- Observe and better understand the customer.
- Build empathy with the customer.
Ideation: Creative process ideas
- Synthesize the customer problem and define your own point of view.
- Develop creative process ideas.
Validation: putting processes to the test
- Simply prototype process ideas.
- Test process ideas in a target and customer-oriented manner.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will get to know and apply design thinking as a systematic approach in the context of a case study from start to finish. You will go through the individual phases of the design thinking process, use the associated methods and develop your own process prototypes.
- You know why customer centricity is also relevant for corporate success in process management.
- You can empathize with your customers and understand their wishes, needs and challenges.
- You will learn methods for the creative development of process ideas.
- You develop process prototypes and test them in a customer-oriented manner.
Methods
In-person events
Keynote speech, exchange and discussion, group workshop, accompanying case study.
Live online events
Keynote speech, exchange and discussion, group workshop, accompanying case study.
The following third-party tool can be used in the event:
Recommended for
process managers, process owners and process consultants, specialists and managers with process responsibility, process owners and business analysts who want to improve their processes in a customer-centric way or develop new processes with a customer focus.
Seminar evaluation for "Design thinking in process management"
4.7 from 5
with 36 ratings
training content:
4.7
Content comprehensibility:
4.9
Practical relevance:
4.1
Trainer expertise:
4.9
Participant orientation:
4.9
Method variety:
4.7
On-site training together
Booking number
34056
34056
€ 1.490,-
plus VAT
2 days
in Munich
on 22.10.2025
German
Joint online training
Shaping the future sustainably
In partnership with the Inner Development Goals Initiative
Start dates and details
22.10.2025
Munich
Booking number:
34056
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Days & Times
2 days
Limited number of participants
Wednesday, 22.10.2025
09:00 am - 5:00 pm
Thursday, 23.10.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take place
Booking number:
34056
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
32549
€ 1.490,- plus VAT.
€ 1,773.10 incl. VAT.
Details
2 days
Limited number of participants
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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