4.7
Book 2 hours of individual coaching with your trainer.More info
Popular
certified Top-salessales person in internal sales / Internal Sales Manager
Get started in internal sales!
Education
This training is held in German.
Are you new to internal sales or customer service? Or would you like to take your knowledge to the next level to prepare yourself optimally for the exciting tasks of sales person professional sales person ?
As a modern internal sales employee, you are more than just "background support" today. You are increasingly taking on sales responsibilities—whether in supporting B andcustomers, managing complaints, acquiring new customers, or working with key accounts. This training will prepare you for all the challenges of your job! With modern sales techniques, smart communication, and effective acquisition methods, you will learn everything you need to sell actively and successfully from internal sales.
Certified by the Hochschule der Wirtschaft für Management (HdWM), Mannheim
This further training course was designed in cooperation with the Mannheim University of Applied Management Sciences and meets the university's quality standards in terms of overall concept, content, trainers and examination. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.
Module 1: Classroom seminar
4 days
Tasks of the modern office staff
Tasks of the modern office staff
Tasks of the modern office staff
Written communication as an active sales tool
Effective telephoning
Professional support for key accounts from the back office
Exploit cross-selling and up-selling potential
Module 2: E-Learning
approx. 2 hours
In-depth phase with e-learning courses
In-depth phase with e-learning courses
E-library
You will receive 2 e-learning courses Subject area artificial intelligence free of charge for 12 months.
- Prompt Engineering
- Using artificial intelligence in everyday work
Module 3: E-examination
approx. 45 min.
Final examination
Final examination
Lessons Learned
After your training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You document your expertise with the e-test.
Contents
Already more than 1,350 enthusiastic participants!
Tasks of the modern office staff
- Inside salesperson as team seller and customer coach.
- Implementation of customer processing programs.
Written communication as an active sales tool
- Benefit argumentation rules (for phone, letter, fax, e-mail).
- Customer-oriented language.
- Professional offer management.
- Order confirmation, follow-up letters, offer follow-up, follow-up campaigns, newsletters.
Effective telephoning
- Dialogue structure, questioning techniques for needs analysis.
- Objection handling, pretext handling.
- Negotiating and closing techniques on the phone.
- Complaint management.
- Establish telephone marketing and telephone sales campaigns (outbound).
Professional support for key accounts from the back office
- Development and maintenance of a contact partner network.
- Recognize and manage decision maker at customers.
Exploit cross-selling and up-selling potential
Lessons Learned
- After your training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
- You document your expertise with the e-test.
E-library
You will receive 2 e-learning courses Subject area artificial intelligence free of charge for 12 months.
- Prompt Engineering
- Using artificial intelligence in everyday work
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
This practical training is guaranteed to boost your career success:
- You will learn about the most important tools and methods—explained concisely and directly applicable!
- You'll be ready to take calls: from handling objections to price negotiations, you'll master every situation with ease.
- Improve collaboration between internal and external sales teams with professional support for key account management.
- Take advantage of cross-selling opportunities like a pro!
- Stay flexible with our e-learning offerings: two modules are available to you for a full 12 months.
- Show everyone online what you can do with Open Badge—perfect for networking!
Methods
Our training courses are just as varied as your everyday work! You can look forward to: Role-playing based on real-life cases | Discussions | Trainer input | Checklists | Best practice examples | Group exercises with feedback rounds
The mix ensures that theory immediately becomes practical—so what you learn sticks!
Recommended for
This training is aimed at all motivated employees in internal sales and junior managers in customer service or sales teams: whether you are an internal sales professional or a newcomer, if selling is part of your job, this is the right place for you!
Internal sales staff, sales persons in internal sales, customer service staff, customer managers, sales assistants, telemarketers, employees who actively sell, junior managers in internal sales and anyone who wants to professionalize their sales skills in an intensive and practical way.
Final examination
After the training, participants take the written final exam for the training course certified top salessales person in internal sales - Internal Sales Manager. To save you travel costs and time, you can take the e-exam on your PC at work or at home. The training content of the face-to-face module is tested in written form (time required: approx. 45 minutes). The e-exam can be taken as soon as the classroom module has been completed.
After successfully passing the final exam, you will receive the "certified sales person - Internal Sales Manager" certificate from the Haufe Akademie and the Mannheim School of Management. This documents your in-depth knowledge as a basis for the further development of your professional career.
Further recommendations for "certified Top-salessales person in Internal Sales / Internal Sales Manager"
Module 1: training training
4 days
Tasks of the modern office staff
Tasks of the modern office staff
Tasks of the modern office staff
Written communication as an active sales tool
Effective telephoning
Professional support for key accounts from the back office
Exploit cross-selling and up-selling potential
Module 2: E-Learning
approx. 2 hours
In-depth phase with e-learning courses
In-depth phase with e-learning courses
E-library
You will receive 2 e-learning courses Subject area artificial intelligence free of charge for 12 months.
- Prompt engineering.
- Using artificial intelligence in everyday work.
Module 3: E-examination
approx. 45 min.
Final examination
Final examination
Lessons Learned
After your training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You document your expertise with the e-test.
Contents
Already more than 1,350 enthusiastic participants!
Tasks of the modern office staff
- Inside salesperson as team seller and customer coach.
- Implementation of customer processing programs.
Written communication as an active sales tool
- Benefit argumentation rules (for phone, letter, fax, e-mail).
- Customer-oriented language.
- Professional offer management.
- Order confirmation, follow-up letters, offer follow-up, follow-up campaigns, newsletters.
Effective telephoning
- Dialogue structure, questioning techniques for needs analysis.
- Objection handling, pretext handling.
- Negotiating and closing techniques on the phone.
- Complaint management.
- Establish telephone marketing and telephone sales campaigns (outbound).
Professional support for key accounts from the back office
- Development and maintenance of a contact partner network.
- Recognize and manage decision maker at customers.
Exploit cross-selling and up-selling potential
Lessons Learned
- After your training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
- You document your expertise with the e-test.
E-library
You will receive 2 e-learning courses Subject area artificial intelligence free of charge for 12 months.
- Prompt Engineering
- Using artificial intelligence in everyday work
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
This practical training is guaranteed to boost your career success:
- You will learn about the most important tools and methods—explained concisely and directly applicable!
- You'll be ready to take calls: from handling objections to price negotiations, you'll master every situation with ease.
- Improve collaboration between internal and external sales teams with professional support for key account management.
- Take advantage of cross-selling opportunities like a pro!
- Stay flexible with our e-learning offerings: two modules are available to you for a full 12 months.
- Show everyone online what you can do with Open Badge—perfect for networking!
Methods
Our training courses are just as varied as your everyday work! You can look forward to: Role-playing based on real-life cases | Discussions | Trainer input | Checklists | Best practice examples | Group exercises with feedback rounds
The mix ensures that theory immediately becomes practical—so what you learn sticks!
Recommended for
This training is aimed at all motivated employees in internal sales and junior managers in customer service or sales teams: whether you are an internal sales professional or a newcomer, if selling is part of your job, this is the right place for you!
Internal sales staff, sales persons in internal sales, customer service staff, customer managers, sales assistants, telemarketers, employees who actively sell, junior managers in internal sales and anyone who wants to professionalize their sales skills in an intensive and practical way.
Final examination
After the training, participants take the written final exam for the training course certified top salessales person in internal sales - Internal Sales Manager. To save you travel costs and time, you can take the e-exam on your PC at work or at home. The training content of the face-to-face module is tested in written form (time required: approx. 45 minutes). The e-exam can be taken as soon as the classroom module has been completed.
After successfully passing the final exam, you will receive the "certified sales person - Internal Sales Manager" certificate from the Haufe Akademie and the Mannheim School of Management. This documents your in-depth knowledge as a basis for the further development of your professional career.
Further recommendations for "certified Top-salessales person in Internal Sales / Internal Sales Manager"
On-site training together
Booking number
30532
30532
€2,440
plus VAT
4 days, E-Lea
...
in 2 locations
with certificate
2 Events
German
Joint online training
Booking number
33679
33679
€2,440
plus VAT
4 days, E-Lea
...
Online
with certificate
0 Events
German
Train several employees internally
Pricing upon request
- Customized training courses according to your needs
- Directly at your premises or online
- Cost advantage from 5 participants
- We contact you within 24 hours (Mon-Fri)
4 days, e-learning, e-exam (45 min.)
In-person or Online
with certificate
Ratings and feedback from our participants
4.7
164
Ratings
training content:
4.7
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
5
Participant orientation:
4.7
Method variety:
4.7
Start dates and details
20.04.2026
Cologne
Booking number:
30532
€2,440 plus VAT
€2,903.60 including VAT
Modules
4 days, e-learning, e-exam (45 min.)
Limited number of participants
Classroom seminar
Tasks of the modern office staff
Date
20.-23.04.2026
Venue
Best Western Plus Hotel Köln City
Schedule
1st - 3rd day: 09:00 am - approx. 5:00 pm
4th day: 09:00 am - approx. 4:00 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
25.06.2026
Stuttgart
Booking number:
30532
€2,440 plus VAT
€2,903.60 including VAT
Modules
4 days, e-learning, e-exam (45 min.)
Limited number of participants
Classroom seminar
Tasks of the modern office staff
Date
22.-25.09.2026
Venue
Pullman Fontana
Schedule
1st - 3rd day: 09:00 am - approx. 5:00 pm
4th day: 09:00 am - approx. 4:00 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
The next booking ensures this course will take place
Booking number:
30532
€2,440 plus VAT
€2,903.60 including VAT
Details
4 days, e-learning, e-exam (45 min.)
Limited number of participants
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Booking number:
33679
€2,440 plus VAT
€2,903.60 including VAT
Details
4 days, e-learning, e-exam (45 min.)
Limited number of participants
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
3,500+ further training
620,000+ apprentices per year
Over 95% positive reviews
2,600+ trainers and coaches
18,000+ training courses held per year
Call us or send an email
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
*Mandatory fields
FAQs
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Haufe Akademie GmbH & Co. KG
Munzinger Str. 9
79111 Freiburg
Munzinger Str. 9
79111 Freiburg
A brand of
The company
About our offer
- Planning security
- Free seminar places
- Quality standards
- Planning and locations
- Funding opportunities
- Training app
- Business Solutions
Special offers
Contact & Support
