Certified by the Hochschule der Wirtschaft für Management (HdWM), Mannheim

This further training course was designed in cooperation with the Mannheim University of Applied Management Sciences and meets the university's quality standards in terms of overall concept, content, trainers and examination. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.
- Tasks of the modern office staff
- Operational, strategic goals of the back office
- Organizational requirements
- Development of an active, outbound-oriented internal sales organization
- Employee management and communication
- The internal sales manager as motivator and team leader
Successful appraisal interviews (online learning time: approx. 2 hours)
Basic knowledge of business administration (online learning time: approx. 1 hour)
Lessons Learned
After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You can document your expertise with the e-test.
Contents
General conditions
- Competitive situation.
- Tasks of the modern office service.
Operational, strategic goals of the back office
Organizational requirements
- Planning tools, reporting, cross/up-selling potential.
- Distribution of responsibilities between field and office staff.
Development of an active, outbound-oriented internal sales organization
Employee management and communication
- Communication, leadership styles and behavior.
- Salary and recruitment interviews.
- Team development.
- From: colleague to:supervisor - mastering the situation.
The internal sales manager as motivator and team leader
- Motivation of ID employees, individual coaching.
- Mastering emotional conversational situations and conflict management.
- Performance-oriented remuneration models.
Lessons Learned
After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You can document your expertise with the e-test.
For optimal knowledge transfer: e-learning: appraisal interviews and e-learning: basic knowledge of business administration
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will find out what the performance parameters of a modern back office are and what its organizational structure looks like in practice.
- You are able to optimize your organization.
- You know how to professionalize your approach to market and customer development.
- You will learn management and leadership tools and will be able to lead and motivate office staff as a team.
- Optimal knowledge transfer through e-learning. The two e-learning courses "Employee appraisals" and "Basic knowledge of business administration" are available to you for 12 months via your learning environment, your personal online area.
This intensive training course in cooperation with the HdWM University of Applied Sciences equips you with the knowledge you need to act confidently and successfully and to master the wide range of tasks of an office manager professionally.
Methods
Interactive training with discussion, exchange of experiences, group/individual work, case studies, best practice examples, video sensitization, trainer input.
Recommended for
Management trainees, (prospective) internal sales managers and internal sales team leaders , customer service management, internal sales team leaders , customer service team leaders , internal sales managers.
Final examination
After the training, the participants take the written final examination for the training certified internal sales manager – Head of Internal Sales. To save travel costs and time, you can take the e-exam on your computer at work or at home. The content of all mandatory classroom modules will be tested in written form (approximately 60 minutes). The e-exam can be taken once all mandatory modules have been completed.
After successfully completing the final examination, you will receive the recognized certificate of Haufe Akademie and the Mannheim School of Business for Management, “ certified internal sales manager – Head of Internal Sales". This will document your in-depth knowledge as a basis for further developing your professional career.
Further recommendations for "certified internal sales manager / Head of Internal Sales"
- Tasks of the modern office staff
- Operational, strategic goals of the back office
- Organizational requirements
- Development of an active, outbound-oriented internal sales organization
- Employee management and communication
- The internal sales manager as motivator and team leader
Successful appraisal interviews (online learning time: approx. 2 hours)
Basic knowledge of business administration (online learning time: approx. 1 hour)
Lessons Learned
After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You can document your expertise with the e-test.
Contents
General conditions
- Competitive situation.
- Tasks of the modern office service.
Operational, strategic goals of the back office
Organizational requirements
- Planning tools, reporting, cross/up-selling potential.
- Distribution of responsibilities between field and office staff.
Development of an active, outbound-oriented internal sales organization
Employee management and communication
- Communication, leadership styles and behavior.
- Salary and recruitment interviews.
- Team development.
- From: colleague to:supervisor - mastering the situation.
The internal sales manager as motivator and team leader
- Motivation of ID employees, individual coaching.
- Mastering emotional conversational situations and conflict management.
- Performance-oriented remuneration models.
Lessons Learned
After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.
Final examination
You can document your expertise with the e-test.
For optimal knowledge transfer: e-learning: appraisal interviews and e-learning: basic knowledge of business administration
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will find out what the performance parameters of a modern back office are and what its organizational structure looks like in practice.
- You are able to optimize your organization.
- You know how to professionalize your approach to market and customer development.
- You will learn management and leadership tools and will be able to lead and motivate office staff as a team.
- Optimal knowledge transfer through e-learning. The two e-learning courses "Employee appraisals" and "Basic knowledge of business administration" are available to you for 12 months via your learning environment, your personal online area.
This intensive training course in cooperation with the HdWM University of Applied Sciences equips you with the knowledge you need to act confidently and successfully and to master the wide range of tasks of an office manager professionally.
Methods
Interactive training with discussion, exchange of experiences, group/individual work, case studies, best practice examples, video sensitization, trainer input.
Recommended for
Management trainees, (prospective) internal sales managers and internal sales team leaders , customer service management, internal sales team leaders , customer service team leaders , internal sales managers.
Final examination
After the training, the participants take the written final examination for the training certified internal sales manager – Head of Internal Sales. To save you travel costs and time, you can take the e-exam on your computer at work or at home. The content of all required modules will be tested in written form (approximately 60 minutes). The e-exam can be taken once all required modules have been completed.
After successfully completing the final examination, you will receive the recognized certificate of Haufe Akademie and the Mannheim School of Business for Management, “ certified internal sales manager – Head of Internal Sales". This will document your in-depth knowledge as a basis for further developing your professional career.
Further recommendations for "certified internal sales manager / Head of Internal Sales"
Seminar evaluation for "certified internal sales manager / Head of Internal Sales"







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- Customized training courses according to your needs
- Directly at your premises or online
- Cost advantage from 5 participants
- We contact you within 24 hours (Mon-Fri)
Start dates and details
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Please book your overnight stay directly with the hotel at our special rates approx. 4 weeks before arrival. You will receive a reservation form from us after your registration.