Management Between the Office and the Sales Floor – Leadership in Retail

Special features of retail—your work environment

• Managing between operational tasks (office) and requirements on the floor.
• The 4 Dimensions of Your Role: Yourself – customers Employees and Managers.
• Christmas business, inventory, etc.: Dealing with seasonal fluctuations.
• Your visibility as a manager on the sales floor—even during peak hours and when the store is crowded.

Your Role as a Retail Manager

• Clearly classify the requirements and tasks of your leadership role.
• Leadership styles, especially situational leadership, that you can apply directly in your everyday life.
• Leading in the sandwich position: Maintaining balance between the team and requirements.
• Effective time and self-management for your everyday life.
• Dealing consciously with power, responsibility, and stress.

The importance of leadership in retail

• How your appearance and the company image are connected.
• Customer focus as part of your daily management work.
• Retain employees and promote their development in a targeted manner.
• Team-oriented management next to and on the sales floor.

Practical management tasks in retail

• HR Management effective motivation within the team.
• Use communication and conflict management appropriately for the situation.
• Work organization: Mastering the balancing act between office, sales, and shifts.
• How do I deal with difficult situations in 4-dimensionality?

Management tools

• Set priorities correctly and delegate tasks professionally.
• Giving and receiving constructive and appropriate feedback.
• Agree on goals and track them systematically.
• Team building as part of my management tasks.