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Conflict Intelligence for HR managers
Your Key Competency for Clarity, Culture-Building, and Psychological Safety
This training is held in German.
Conflicts are a part of everyday work life. However, if they remain unresolved, companies pay a high price: declining productivity, increased absenteeism, and rising employee turnover. Often, HR is only brought in once the negative effects are already noticeable. Yet this is precisely where the potential lies: HR professionals who understand conflicts systemically and address them early on not only strengthen collaboration but also boost engagement, resilience, and innovation across the entire organization.
In this training , you training conflict intelligence: the ability to recognize conflicts as systemic patterns rather than isolated incidents, to analyze your organization’s conflict culture in a targeted manner, and to devise effective measures. You’ll work with tried-and-true tools that you can put to use immediately, and you’ll leave the training a concrete implementation plan.
Contents
Interpreting and Categorizing Conflicts Systemically
- Recognize and distinguish typical conflict patterns in HR contexts.
- Recognize the significance of structural factors in the emergence of conflicts (e.g., role ambiguity, conflicting goals, incentive systems).
- Conflicts as Indicators of Systemic Issues: When Is It Due to People, and When Is It Due to Structures?
- The Cost of Avoidance: How Unresolved Conflicts Hinder Engagement and Productivity.
- Systemic Context: Recognizing Levels, Patterns, and Interactions.
Clarify Before Solving: A Clear Diagnosis as a Tool
- When is it worth intervening, and when is it better to clarify the structure or process?
- Systemic Conflict Analysis: Structuring Actors, Dynamics, Context, and Options for Action.
- A concrete HR approach: Gain clarity on roles and identify options for intervention.
- Organize your own examples, consider different perspectives, and determine the next logical steps.
Understanding Collective Dynamics
- What really matters to those involved: clarifying needs, interests, and identity.
- Recognize and expand your own attitudes and patterns regarding conflict.
- Redefining cases systemically: Creating space for tension and broadening acceptance of different perspectives.
From Conflict to Strength: How a Mature Culture of Conflict Drives Organizations Forward
- What Sets Conflict-Intelligent Organizations Apart.
- An Honest Assessment: What HR Can Initiate and Where Leadership Is Needed.
Conflict Culture Analysis: Your Organization Under the Microscope
- Maturity Analysis for Conflict Intelligence: Where Does the Organization Stand?
- Conclusion: Where can you start right away, and who are the key people you need?
Transfer: From training Practice
- The workbook as a foundation for the ongoing development of a culture of conflict resolution.
- Persuading Others: Building Blocks for Presentations to Key Stakeholders.
- Peer consultation session on anticipated challenges.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Understanding: You'll learn to interpret conflicts as signals from the system rather than taking them personally, and to recognize when clarification is needed early on.
- Take Action: Use what you've learned to enhance your consulting skills in your day-to-day work.
- Design: You know how to assess your organization’s conflict culture and strengthen psychological safety.
- Reinforcement: You’ll return to your day-to-day HR work with clear personal commitments.
Methods
Expert trainer input and insights from research and practice; case studies using real-life examples provided by participants in a confidential setting; individual and group reflection; sharing of experiences and peer consultation; work with transfer tools
Recommended for
This training for experienced HR professionals who play—or wish to play—an active role in shaping culture and collaboration within their organization, such aspartners,specialists trainers,HR manager HR executives,HR managers experiencedHR managers for organizational development, team development, or employee relations.
On-site training together
Booking number
42800
42800
€ 1.440,-
plus VAT
2 days
in 2 locations
2 Events
German
Joint online training
Booking number
42801
42801
€ 1.440,-
plus VAT
2 days
Online
on September 23, 2027
German
Train several employees
Price upon request
2 days
In-person or Online
Appointment scheduled on an individual basis
- Customized training courses
- Direct application in practice
- Efficient use of time and resources
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Further recommendations for “Conflict Intelligence for HR managers
Start dates and details
14.04.2027
Berlin
Booking number:
42800
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Wednesday, April 14, 2027
09:30 am - 5:00 pm
Thursday, April 15, 2027
09:00 am - 4:30 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
14.09.2027
Munich/Feldkirchen
Booking number:
42800
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
Tuesday, September 14, 2027
09:30 am - 5:00 pm
Wednesday, September 15, 2027
09:00 am - 4:30 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
23.09.2027
Live-Online
Booking number:
42801
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Course
zoom
Days & Times
2 days
Thursday, September 23, 2027
09:30 am - 5:00 pm
Friday, September 24, 2027
09:00 am - 4:30 pm
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Booking number:
42800
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Plan course
2 days
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
Booking number:
42801
€ 1.440,- plus VAT.
€ 1,713.60 incl. VAT.
Plan course
2 days
Transfer coaching bookable
2 hours of transfer coaching - live and online with your trainer ensures that you can put what you have learnt into practice in your day-to-day work.
If you book at the same time as your training, you save 10 % on the price of the transfer coaching of € 390,- excl.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
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