Emotionally strong in difficult leadership situations

Emotional intelligence - with myself and with others

• Self-awareness - recognizing and understanding your own feelings, thoughts and behaviour.
• Self-regulation - consciously dealing with your own emotions.
• Empathy - understanding, sympathizing and understanding the other perspective.
• Relationship management - between harmony and conflict.

Your own management style and the clash of personalities

• Understand leadership styles and lead according to the situation.
• Eight roles of a manager.
• My own personality and its effect.
• Is that already systemic?

Professional emotion management as a manager

• Recognize and use communication patterns.
• Our effect ...
• ... and understand the effect of others.
• Self-awareness and constructive feedback.
• Active listening or silent mail.
• Leadership and language - and what did I actually mean?

Tools for difficult and extreme situations

• Defuse critical situations in advance.
• Helpful measures for regulating emotions.
• Communication in conflict.
• Calm instead of stressed!

Individual practical case work in dealing with your own emotions and the emotions of others