Crash course young leads old

Intergenerational leadership

• Characteristics and values of the different working generations.
• Analysis of the motivation of older Employees.
• Becoming aware of what is expected of you as a new manager.
• Seeing and embracing diversity as an opportunity.
• Recognizing and using the strengths of older Employees .

Emotional intelligence & empathy as the key to working with older employees

• Strengthen self-confidence.
• Self-regulation when working with older Employees.
• Develop and express empathy.
• Building and maintaining relationships between managers and older Employees .

Communication & Leadership

• Team portfolio and skills matrix (delegation) - identify strengths in the team and use them for delegation.
• Active listening.
• How do I give constructive feedback to experienced employees and how do I express criticism?

Dealing with difficult situations

• Dealing with possible challenges.
• Resolving conflicts in the day-to-day management of different generations.
• Communication in change processes.

Individual practical case work, the use of tools and peer case consultation.