Sell more actively with professional telephone acquisition

The role of the back office in sales

• The new understanding of roles in internal sales.
• Success factor no. 1: Cooperation between internal sales and field sales.

Internal sales as customer manager and sales person

• Sales psychology.
• Qualify requests correctly.
• Identify customer potential.
• Differentiate and serve customers effectively.
• Follow up offers successfully.
• Multi-channel sales.

Customer loyalty: The telephone customer visit

• Targeted prevention of customer churn.
• serve B and C customers effectively.
• Awaken dormant customers, win back lost customers.
• Finding sales approaches in conversations.

The right way to deal with different customers

• Explanations of the different "customer types".
• Interpret and understand customer behavior.
• "Typical" linguistic and body language signals of the individual behavioral styles.

Cross-selling and up-selling on the phone

• Develop suitable offers for additional sales.
• Recognize sales opportunities in conversation.
• Timing is crucial: Skillfully transition to additional sales.
• After Sales on the phone.

Tools for telephone acquisition

• Development of a sales-active conversation structure.
• Skilfully counter objections during telephone canvassing.
• Successful telephone canvassing.
• Using AI as a pool of ideas