Future Leadership Skills: Problem-Solving Skills and Communicating Results

From Symptom to Solution

• You'll understand why we so often work on the wrong problem—and how to recognize and deliberately break out of habitual thought patterns.
• You'll learn to analyze problems accurately and clearly define the actual problem.
• You develop solutions in a structured and creative way—and apply this skill when working with your team.
• You'll learn how to reach a conclusion even when you're uncertain or have incomplete information.

From Results to Impact

• Recognizing Your Blind Spots: How Does Your Message Really Come Across to the Other Person—and What Are You Missing Yourself?
• You'll learn to understand your target audience: What do management, the team, and cross-functional departments want to know? What concerns them? What message do they need to hear?
• You'll organize your findings clearly and learn to present them persuasively—even when the message is difficult.
• You will create a personalized action plan for a specific communication situation from your day-to-day leadership experience.