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Conflict management I
Basics of conflict resolution
Contents
Types of conflict
- Conflicts in operational practice.
- Conflicts in teams, groups and organizations.
- Conflicts of roles and objectives.
Recognize conflicts
- Causes and symptoms of conflicts.
- Basic forms of human behavior.
- Recognize potential for conflict.
- Develop early warning systems.
- Dynamics of escalation in conflicts.
Attitude to conflicts
- Recognize your own attitude to conflicts.
- Your own conflict styles in tension with your environment.
Conflict diagnosis and analysis
- Analysis of own reactions and ability to deal with conflict.
Targeted conflict management
- Basic patterns of conflict resolution.
- What helps in a conflict: key questions for conflict analysis.
- Diversity of strategies in conflicts.
Conflict resolution techniques
- Exit from the conflict spiral.
- Conversation and communication techniques in conflicts.
- Building blocks of a conflict discussion.
- Dealing with resistance.
- Utilization of voltage potentials.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
The attendees ...
- deal with the topic of "conflicts" and benefit from the group's experience, individual feedback and the trainers.
- learn to recognize and analyze conflicts at an early stage and can thus contribute more quickly to clarification and their own decision.
- see conflicts as an opportunity to improve communication and cooperation in their environment and thus make a (pro-)active contribution to the further development of their organization.
- can try out new interventions for dealing with conflicts in a protected space and perceive their immediate impact.
Methods
You will work on specific cases of conflict from your environment. In discussions and role plays, we will work together to develop solutions for your practice. Presentations, practical exercises, sharing experiences and communication exercises will be used to cover the topic in depth. Checklists will make practical implementation easier for you.
You will work on specific cases of conflict from your environment. In discussions and role plays, we will work together to develop solutions for your practice. Presentations, practical exercises, sharing experiences and communication exercises will be used to cover the topic in depth. Checklists will make practical implementation easier for you.
We recommend working with two screens so that you can participate in the training in the best possible way.
Tool
Recommended for
Specialists and managers at all levels, project managers, consultants and all employees who need and want to resolve conflicts.
Questions about the seminar content
Conflicts are part of everyday life in teams, projects, and organizations, and if they are not addressed, they can affect motivation, cooperation, and results. This training you clear guidance on how to recognize tensions early on and analyze them objectively. You will learn to understand the causes and dynamics of conflicts and how to respond constructively before situations escalate.
Challenges often arise because conflicts are either avoided or not dealt with appropriately on an emotional level. In training , you training effective conflict analysis and communication methods that will enable you to approach different conflict situations in a structured manner. You will develop an understanding of typical conflict patterns, which will help you to act in a more calm and goal-oriented manner.
Conflicts often follow certain patterns that can be seen in their development and typical stages of escalation. In training , you training a deeper understanding of these dynamics and learn to recognize decisive turning points in conflictual interactions. This will enable you to intervene in a targeted and situation-appropriate manner.
Your inner attitude has a significant impact on how you react in challenging situations and how you are perceived. In training , you training through practical reflection exercises that will make you aware of your personal reaction and thinking styles in conflict situations. This will help you develop more self-confidence in dealing with your own feelings and those of others.
Avoiding conflict often leads to tensions continuing to exist and intensifying in the background. After the training , you training gently encourage willingness to talk, use questions to clarify points, and involve your counterpart in the dialogue in such a way that misunderstandings are openly addressed and solutions are worked out together.
8608
Further recommendations for "Conflict Management I"
Further recommendations for "Conflict Management I"
Start dates and details
Monday, 16.03.2026
09:00 am - 5:30 pm
Tuesday, 17.03.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 23.03.2026
09:00 am - 5:30 pm
Tuesday, 24.03.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 13.04.2026
09:00 am - 5:30 pm
Tuesday, 14.04.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 16.04.2026
09:00 am - 5:30 pm
Friday, 17.04.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 23.04.2026
09:00 am - 5:30 pm
Friday, 24.04.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 04.05.2026
09:00 am - 5:30 pm
Tuesday, 05.05.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 20.05.2026
09:00 am - 5:30 pm
Thursday, 21.05.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.06.2026
09:00 am - 5:30 pm
Tuesday, 02.06.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 17.06.2026
09:00 am - 5:30 pm
Thursday, 18.06.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 01.07.2026
09:00 am - 5:30 pm
Thursday, 02.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 16.07.2026
09:00 am - 5:30 pm
Friday, 17.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 27.07.2026
09:00 am - 5:30 pm
Tuesday, 28.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 04.08.2026
09:00 am - 5:30 pm
Wednesday, 05.08.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 13.08.2026
09:00 am - 5:30 pm
Friday, 14.08.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 20.08.2026
09:00 am - 5:30 pm
Friday, 21.08.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 07.09.2026
09:00 am - 5:30 pm
Tuesday, 08.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 14.09.2026
09:00 am - 5:30 pm
Tuesday, 15.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 21.09.2026
09:00 am - 5:30 pm
Tuesday, 22.09.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Wednesday, 30.09.2026
09:00 am - 5:30 pm
Thursday, 01.10.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 12.10.2026
09:00 am - 5:30 pm
Tuesday, 13.10.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 22.10.2026
09:00 am - 5:30 pm
Friday, 23.10.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 28.10.2026
09:00 am - 5:30 pm
Thursday, 29.10.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Tuesday, 03.11.2026
09:00 am - 5:30 pm
Wednesday, 04.11.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 09.11.2026
09:00 am - 5:30 pm
Tuesday, 10.11.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 25.11.2026
09:00 am - 5:30 pm
Thursday, 26.11.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 03.12.2026
09:00 am - 5:30 pm
Friday, 04.12.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 09.12.2026
09:00 am - 5:30 pm
Thursday, 10.12.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 18.01.2027
09:00 am - 5:30 pm
Tuesday, 19.01.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 26.01.2027
09:00 am - 5:30 pm
Wednesday, 27.01.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.02.2027
09:00 am - 5:30 pm
Tuesday, 02.02.2027
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 11.02.2027
09:00 am - 5:30 pm
Friday, 12.02.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 17.02.2027
09:00 am - 5:30 pm
Thursday, 18.02.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 23.02.2027
09:00 am - 5:30 pm
Wednesday, 24.02.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.03.2027
09:00 am - 5:30 pm
Tuesday, 02.03.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 11.03.2027
09:00 am - 5:30 pm
Friday, 12.03.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
incl. pocket guide "Managing conflicts successfully".
Further training in conflict management
Nowadays, solution-oriented conflict management is an important tool for ensuring the long-term success of a company. Initially, conflicts are a burden for all parties, not least because they are charged with emotions and can lead to escalation. On the other hand, conflicts can also have a beneficial effect on corporate culture by bringing about progress, creating competition and driving forward creative solution strategies.

