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Conflict management I
Basics of conflict resolution
Contents
Types of conflict
- Conflicts in operational practice.
- Conflicts in teams, groups and organizations.
- Conflicts of roles and objectives.
Recognize conflicts
- Causes and symptoms of conflicts.
- Basic forms of human behavior.
- Recognize potential for conflict.
- Develop early warning systems.
- Dynamics of escalation in conflicts.
Attitude to conflicts
- Recognize your own attitude to conflicts.
- Your own conflict styles in tension with your environment.
Conflict diagnosis and analysis
- Analysis of own reactions and ability to deal with conflict.
Targeted conflict management
- Basic patterns of conflict resolution.
- What helps in a conflict: key questions for conflict analysis.
- Diversity of strategies in conflicts.
Conflict resolution techniques
- Exit from the conflict spiral.
- Conversation and communication techniques in conflicts.
- Building blocks of a conflict discussion.
- Dealing with resistance.
- Utilization of voltage potentials.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
The attendees ...
- deal with the topic of "conflicts" and benefit from the group's experience, individual feedback and the trainers.
- learn to recognize and analyze conflicts at an early stage and can thus contribute more quickly to clarification and their own decision.
- see conflicts as an opportunity to improve communication and cooperation in their environment and thus make a (pro-)active contribution to the further development of their organization.
- can try out new interventions for dealing with conflicts in a protected space and perceive their immediate impact.
Methods
You will work on specific cases of conflict from your environment. In discussions and role plays, we will work together to develop solutions for your practice. Presentations, practical exercises, sharing experiences and communication exercises will be used to cover the topic in depth. Checklists will make practical implementation easier for you.
You will work on specific cases of conflict from your environment. In discussions and role plays, we will work together to develop solutions for your practice. Presentations, practical exercises, sharing experiences and communication exercises will be used to cover the topic in depth. Checklists will make practical implementation easier for you.
We recommend working with two screens so that you can participate in the training in the best possible way.
Tool
Recommended for
Specialists and managers at all levels, project managers, consultants and all employees who need and want to resolve conflicts.
Further recommendations for "Conflict Management I"
Questions about the seminar content
Conflicts are inevitable, but their course can be shaped. By learning to use tensions constructively, you will strengthen your leadership impact and personal authority. You will gain confidence in dealing with difficult situations and actively contribute to an open, solution-oriented corporate culture.
A conflict discussion requires structure and clarity. You work on formulating your perceptions in a non-judgmental way, making interests transparent, and listening actively. This creates an atmosphere for discussion in which solutions become possible. This gives you confidence and helps you to address even sensitive issues constructively.
Conflicts often arise from misunderstandings, unclarified expectations, or differing interests. If they are not consciously addressed, positions harden and personal tensions increase. You will learn to systematically understand conflict dynamics and analyze them objectively. This will enable you to identify causes more clearly and intervene in a targeted manner before positions harden further.
Good preparation determines the course of a conversation. You will learn to define goals, assess possible reactions, and clearly formulate your core messages. This structured approach increases your inner confidence and ensures that you remain focused during the conversation.
Recurring conflicts often point to unresolved underlying issues, such as unclear roles or unspoken expectations. You reflect on typical patterns from your everyday work and learn how to break them in a targeted manner. This allows you to escape the endless cycle of accusations and defenses and achieve lasting clarification.
8608
Start dates and details
Monday, 09.03.2026
09:00 am - 5:30 pm
Tuesday, 10.03.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 16.03.2026
09:00 am - 5:30 pm
Tuesday, 17.03.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Monday, 23.03.2026
09:00 am - 5:30 pm
Tuesday, 24.03.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 13.04.2026
09:00 am - 5:30 pm
Tuesday, 14.04.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 16.04.2026
09:00 am - 5:30 pm
Friday, 17.04.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 23.04.2026
09:00 am - 5:30 pm
Friday, 24.04.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 04.05.2026
09:00 am - 5:30 pm
Tuesday, 05.05.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 20.05.2026
09:00 am - 5:30 pm
Thursday, 21.05.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.06.2026
09:00 am - 5:30 pm
Tuesday, 02.06.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 17.06.2026
09:00 am - 5:30 pm
Thursday, 18.06.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 01.07.2026
09:00 am - 5:30 pm
Thursday, 02.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 16.07.2026
09:00 am - 5:30 pm
Friday, 17.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 27.07.2026
09:00 am - 5:30 pm
Tuesday, 28.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 04.08.2026
09:00 am - 5:30 pm
Wednesday, 05.08.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 13.08.2026
09:00 am - 5:30 pm
Friday, 14.08.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 20.08.2026
09:00 am - 5:30 pm
Friday, 21.08.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 07.09.2026
09:00 am - 5:30 pm
Tuesday, 08.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 14.09.2026
09:00 am - 5:30 pm
Tuesday, 15.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 21.09.2026
09:00 am - 5:30 pm
Tuesday, 22.09.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Wednesday, 30.09.2026
09:00 am - 5:30 pm
Thursday, 01.10.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 12.10.2026
09:00 am - 5:30 pm
Tuesday, 13.10.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 22.10.2026
09:00 am - 5:30 pm
Friday, 23.10.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 28.10.2026
09:00 am - 5:30 pm
Thursday, 29.10.2026
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Tuesday, 03.11.2026
09:00 am - 5:30 pm
Wednesday, 04.11.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 09.11.2026
09:00 am - 5:30 pm
Tuesday, 10.11.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 25.11.2026
09:00 am - 5:30 pm
Thursday, 26.11.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 03.12.2026
09:00 am - 5:30 pm
Friday, 04.12.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 09.12.2026
09:00 am - 5:30 pm
Thursday, 10.12.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 18.01.2027
09:00 am - 5:30 pm
Tuesday, 19.01.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 26.01.2027
09:00 am - 5:30 pm
Wednesday, 27.01.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.02.2027
09:00 am - 5:30 pm
Tuesday, 02.02.2027
09:00 am - 4:30 pm
incl. pocket guide "Managing conflicts successfully".
Thursday, 11.02.2027
09:00 am - 5:30 pm
Friday, 12.02.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Wednesday, 17.02.2027
09:00 am - 5:30 pm
Thursday, 18.02.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Tuesday, 23.02.2027
09:00 am - 5:30 pm
Wednesday, 24.02.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Monday, 01.03.2027
09:00 am - 5:30 pm
Tuesday, 02.03.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
Thursday, 11.03.2027
09:00 am - 5:30 pm
Friday, 12.03.2027
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Managing conflicts successfully".
incl. pocket guide "Managing conflicts successfully".
Further training in conflict management
Nowadays, solution-oriented conflict management is an important tool for ensuring the long-term success of a company. Initially, conflicts are a burden for all parties, not least because they are charged with emotions and can lead to escalation. On the other hand, conflicts can also have a beneficial effect on corporate culture by bringing about progress, creating competition and driving forward creative solution strategies.

