Successful cooperation with internal interfaces

Positive support for cross-departmental processes

• Successful handling of situational leadership roles, e.g. as project manager, expert, moderator, solution seller, etc.
• Leading processes to success with goals, rules and agreements.
• Cooperative and constructive collaboration with all stakeholders and different interests.

Personal competence - the key factor

• The importance of strong social skills.
• Gain respect and acceptance without appearing authoritarian.
• Building and maintaining trust across departmental boundaries.
• Promote motivation for cooperation.

Appreciative communication and conversation

• Use conversation techniques effectively.
• Strengthen perception and listening skills.
• Questioning and steering techniques.
• Objection and argumentation techniques.
• Clearly represent your personal point of view.

Dealing with difficult everyday situations

• Dealing constructively with critical colleagues.
• Recognize conflicts of interest and power structures.
• Actively address and deal with anger, points of friction and differences of opinion between those involved.
• Remain objective and correct - even in the face of resistance.

Practical examples