New

certified AI Expert in Key Account Management / AI Expert KAM

Strategic Key Account Management with AI Expertise

Qualification program
Focus AI
This qualification program is held in German.
This development program guides you from the methodological foundations of key account management all the way to the confident use of AI-powered tools in modern KAM. The two compulsory modules, which build on one another, form a comprehensive program: From strategic fundamentals to AI-powered analyses and value propositions, all the way to the complete AI-powered scaling and automation of your KAM, they optimally prepare you for the demands of future-proof key account management. In the elective module, you set your own focus: You can either learn the basics of AI for everyday sales work with ChatGPT and similar tools, delve deeper into the automation of sales processes using AI agents and Microsoft 365, or expand your expertise on the EU AI Regulation and its practical implementation within your company.

Certified by the Hochschule der Wirtschaft für Management (HdWM), Mannheim

This further training course was designed in cooperation with the Mannheim University of Applied Management Sciences and meets the university's quality standards in terms of overall concept, content, trainers and examination. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.

Recommended procedure

Compulsory module 1: 2 days in person or live online

Strategic Key Account Management with Artificial Intelligence I

  • Strategic Foundations of KAM: Philosophy, Objectives, and Success Factors
  • Strategic Customer Selection: ABC Analysis, Potential and Profitability Assessment
  • Analysis of Buying Centers and Decision-Making Processes
  • Developing a Compelling Value Proposition
  • AI-powered market and competitive analyses (e.g., Perplexity, Copilot)
  • Creation of an AI-based “Account Intelligence Report”
  • Value Proposition Generation Using Generative AI
  • Data Ethics, Data Protection, and Compliance in the Use of AI
  • Takeaway: A personalized 90-day plan for immediate implementation in your company

 

Compulsory module 2: 2 days in person or live online

Strategic Key Account Management with Artificial Intelligence II

  • Development of KPI systems and metrics for measuring success in KAM
  • Management and Oversight of Key Customer Relationships
  • Risk and Opportunity Management in KAM
  • Predictive Analytics and AI-Powered Forecasting
  • Relationship Monitoring & Sentiment Analysis from Emails and Notes
  • Micro-Automation: Small Process Chains Instead of Large IT Projects
  • AI-Powered Balanced Scorecard and Smart Account Cockpit
  • Lookalike Targeting and White Space Analysis Using AI
  • Meeting-to-Action Pipeline: Meeting Notes → To-Do List → Executive Summary → Follow-up-e-mail
  • Takeaway: AI-generated 180-day "KAM 4.0" roadmap featuring quick wins, expansion, and scaling

 

Optional module: training a training

  • ChatGPT & Co. in Sales – Basics(1-Day Live Online Course)
  • ChatGPT & Co. in Sales – Advanced (1-Day Live Online Course)
  • The EU AI Regulation – EU Artificial Intelligence Act (1-day live online course)


Lessons Learned

After the training, you will receive a summary of the exam-relevant content via your learning environment in preparation for your final exam.


Final examination

Online Exam: certified AI Expert, Key Account Management / AI Expert KAM (45 min.)

 

E-library

You'll receive the following e-learning courses— Subject area s on artificial intelligence—free of charge for 12 months:

  • Prompt Engineering
  • Optimize products and processes with AI
  • Using artificial intelligence in everyday work
  • AI in various business areas - an overview
  • Digital change means change for me

This development program guides ambitious key account managers on their journey from a solid methodological foundation in key account management to becoming confident, AI-powered sales professionals—and provides sales leaders with a structured tool to specifically nurture key account management talent and actively drive the AI transformation in key account management.

 

In the first required module, attendees lays the professional foundation for sustainable key account management: from strategic customer selection and buying center analysis to the development of compelling value propositions and the design of effective KAM systems. AI tools such as Perplexity and Copilot support market analysis and meeting preparation—for noticeably greater efficiency and quality in B2B sales. The takeaway: a customized 90-day plan for immediate implementation within the company.

 

In the second required module, " attendees " take key account management to the next level. They develop KPI systems for data-driven management of key client relationships, leverage predictive analytics and relationship intelligence, and transform manual routine processes into intelligent, AI-powered workflows. Micro-automation, smart account cockpits, and lookalike targeting create transparency, efficiency, and sustainable competitive advantages in KAM. The takeaway: an AI-generated 180-day “KAM 4.0” roadmap for direct application in professional practice.

 

In the elective module, “ attendees ” participants choose their own area of focus: They can either explore the fundamentals of AI and the potential of ChatGPT and similar tools for everyday sales work, delve deeper into the automation of sales processes using AI agents and Microsoft 365—or expand their expertise on the EU AI Regulation and its practical implementation within the company.

Required modules

This is the recommended schedule for the required modules. You can select the dates in the shopping cart.
1
Strategic Key Account Management with Artificial Intelligence I
Basics of using AI-supported tools in KAM
2 days
at 4 locations and online
2
Strategic Key Account Management with Artificial Intelligence II
KAM 4.0 – Automation, Scaling, Performance Management, and AI
2 days
at 2 locations and online

Elective modules

You can select 1 elective module in the shopping cart. These are already included in the discounted package price.
ChatGPT & Co. in Sales – The Basics
Optimizing day-to-day sales with AI support
1 day
online
ChatGPT & Co. in Sales - Advanced
Intelligently Automate Sales Processes with AI Agents and Microsoft 365
1 day
online
The EU AI Regulation - EU Artificial Intelligence Act
Practical implementation in a medium-sized company
1 day
online

Exam

The exam is included in the discounted package price.
Online Exam: certified AI Expert in Key Account Management / AI Expert KAM
Certified by the University of Applied Management Sciences, Mannheim
45 minutes
online

Also included in your continuing education

This content is part of your continuing education. However, it is not listed in the shopping cart.
E-library: 5 e-learning courses
12 months free of charge
  • E-Learning: Prompt Engineering
  • E-learning: Optimizing products and processes with AI
  • E-Learning: AI in Various Business Sectors — An Overview
  • E-learning: using artificial intelligence in everyday working life
  • E-learning: Digital change means change for me

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

High flexibility: You decide for yourself when and where you’ll take the individual modules. Complete the 3 modules within one to two years.

Individual compulsory and/or elective modules can be waived upon proof of appropriate qualification.

Final Exam: This allows you to demonstrate your in-depth knowledge as a foundation for advancing your professional career.

Certification: With this recognized certification, you'll gain a competitive edge as an certified AI Expert in Key Account Management / AI Expert KAM.

Personalized Feedback: In each module, you’ll receive practical insights and personalized feedback on “ experts ” from the fields of KAM and artificial intelligence.

AI Competence under the EU AI Regulation: The content of this development program supports the requirement to demonstrate efforts to promote AI competence as defined in Article 4 of the EU AI Regulation.

This development program is designed for (junior) key account managers and aspiring (junior) key account managers who want to actively support the KAM process, streamline it more efficiently with the help of artificial intelligence, and systematically refine their existing KAM strategy—as well as executives, managing directors, sales managers, heads of sales, or heads of KAM who are in the process of establishing or further developing key account management within their companies.

Candidates must have a solid foundation in key account management and be willing to apply AI tools in a practical setting. The program is also designed for sales directors, business development managers, account managers, sales managers, and executives who want to professionalize their key account management through AI applications and actively shape the AI transformation within their sales organizations.

The program is also aimed at young professionals whom sales management recognizes as having particular potential and who are to be specifically nurtured. This gives companies the opportunity to offer high-performing employees clear career prospects, retain talent over the long term, and systematically develop their own pool of future Key Account Managers.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Exam Requirements: Students must have completed both required modules and the elective module.

Exam Preparation After completing the training program, you will receive a summary (= Lessons Learned) of the exam-relevant content through your learning environment to help you prepare for your final exam.

Exam Format: Written final exam, online exam. To save on travel costs and time, you’ll take the online exam on your computer at work or at home.

Exam Content: The content covered in the two required seminars will be tested in a written exam (estimated time: approximately 45 minutes). The online exam can be taken once all required modules have been completed.

After successfully passing the final exam and completing the elective module, you will receive the recognized certificate from the Association of Business Schools ( Haufe Akademie ) and the University of Applied Sciences for Management in Mannheim: “certified , AI Expert in Key Account Management / AI Expert KAM.” This certificate attests to your in-depth knowledge, which serves as a foundation for advancing your professional career in modern, AI-supported sales.

Further training together
Booking number
43008
€3,840 plus VAT
5 days
2 required seminars, 1 elective seminar, online exam
with certificate
German
Please book the training course here. You can select the individual components of the course and the payment method in the shopping cart.
Train several employees
Price upon request
5 days
2 required seminars, 1 elective seminar, online exam
In Person or Online
Appointment scheduled on an individual basis
with certificate
  • Customized training courses
  • Direct application in practice
  • Efficient use of time and resources
100% non-binding inquiry
Feedback within 24 hours
Or schedule an appointment and get personalized advice

Arrival via Deutsche Bahn

Travel at reduced rates by booking via the learning environment.

Read more

Additional recommendations for “certified : AI Expert, Key Account Management”

You might also be interested in:

Loading recommendations
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

About us - The Haufe Akademie

Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.

Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.

A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.

Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.

3,600+ continuing education courses
690,000+ apprentices per year
Over 95% positive reviews
2,600+ trainers and coaches
19,000+ training courses held per year
Call us or send an email

Do you have any questions?

We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.

Stephanie Göpfert

Head of Customer Service

*Mandatory fields
FAQs

Questions & Answers

In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.