UX & CX of the Future: Shaping True Transformation Through Systems Thinking
Strategic Future Skills for Sustainable UX & CX Management
Did you know?
This course is part of the certified "UX & CX Manager" Master Class. Whenyou enroll in the entire Master Class,you’ll save 33 percent compared to enrolling in the individual modules.
- Why Systems Thinking Is a Key Future Skill for UX & CX Management
- Why traditional UX & CX approaches and established methodologies alone are no longer enough to truly solve complex business challenges
- Understanding and analyzing the company as an interconnected system.
- Use a proven analytical model to break down problems into visible symptoms and underlying causes—and address the issues where it really matters
- A Look Inside Your Company: A Concrete Framework for Understanding Your Own Challenges
- Deepen your understanding of critical thinking as the second key future skill for your UX & CX management and sharpen your focus on what matters most
- Uncovering Hidden Causal Relationships: How Individual Factors Influence One Another and Where Recurring Patterns and Blind Spots in Decision-Making Arise
- Identifying Levers: Where Small Changes Have a Big Impact.
Following the Critical Thinking module and before moving on to Futures Thinking, you’ll complete an application exercise: You’ll have the opportunity to apply the concepts and methods you’ve learned to a specific situation within your own company, thereby reinforcing what you’ve learned.
- Develop "Futures Thinking" as the third key future skill for your UX & CX management and take a strategic, forward-looking approach
- Understand how UX & CX and your own company might evolve in the coming years, and how to prepare for various future scenarios
- Systematically develop and categorize possible visions of the future: clearly distinguish between short-term measures and long-term strategic decisions
- Develop a viable strategy for your own company
- Apply future perspectives to a challenge within your own company & begin implementation with initial strategic ideas
- Focus on Future Skills: Systems Thinking, Critical Thinking, and Futures Thinking.
- Understanding and analyzing the company as an interconnected system.
- Distinguish symptoms from underlying causes—uncover blind spots in decision-making.
- Identifying Levers: Where Small Changes Have a Big Impact.
- Developing Future Scenarios with Futures Thinking.
- Distinguish between short-term measures and strategic decisions.
- Develop and design a viable UX & CX roadmap.
This course offers a digital blended learning approach designed for those studying while working. Through a flexible combination of live webinars and self-study sessions, you'll be sure to reach your goals.
In this training course, you will learn:
- Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
- Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
- Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
- Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
- Certificate of Completion and Open Badge: Asa graduate of the course, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
In this course, you'll develop the future skills that will set you apart as a UX & CX expert of tomorrow—skills that make the difference between treating symptoms and driving real transformation.
- Systemic thinking: You view your company as an interconnected whole and solve complex challenges right where they actually arise.
- Make critical decisions:You identify blind spots, understand causal relationships, and know which levers can trigger truly significant changes.
- Shaping the Future: You’ll develop scenarios, distinguish between short-term measures and strategic decisions, and build a strategy that will still hold up tomorrow.
- Leading Transformation:You’ll position yourself as a driving force behind change—with future skills that make all the difference in modern UX & CX management.
A well-thought-out mix of content, methods and support is essential for successful learning, especially when learning online. Our course concept is precisely tailored to this self-learning situation. Well-founded trainers, best practice examples, practical exercises, discussion and exchange of experience in the learning community.
This course is designed for anyone who wants users a deep understanding of their users needs, design compelling product experiences, and strategically advance UX and CX within their organization.
- UX professionals who want to refine their methods and strategically embed UX within their organization, such as UX researchers, UX designers, UX writers, and UX managers.
- CX professionals who take a holistic approach to customer experience and want to improve it in measurable ways, such as CX managers, customer success managers, and customer service representatives.
- Product professionals who want to make user-centered decisions and develop better products, such as product managers, product owners, and product developers.
- Executives with a focus on customers and teams who want to use UX and CX as strategic levers for growth and customer retention.
- Customized training courses
- Direct application in practice
- Efficient use of time and resources
Mastering the future
Understand user needs, increase business value, and drive change—with the “UX & CX Manager” Master Class.
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A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
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