UX & CX of the Future: Shaping True Transformation Through Systems Thinking

You’ll delve into critical thinking —the second key future skill for your UX management role. You’ll sharpen your ability to spot hidden causal relationships: How do individual factors within your company influence one another—and where do these interactions lead to recurring patterns or blind spots in decision-making? You’ll learn to identify cause-and-effect relationships and recognize where small changes can have a big impact. In the practical exercise, you’ll analyze a specific area of conflict within your company and identify potential levers for change.

Following the Critical Thinking module and before moving on to Futures Thinking, you’ll complete an application exercise: You’ll have the opportunity to apply the concepts and methods you’ve learned to a specific situation within your own company, thereby reinforcing what you’ve learned.

You look ahead: With Futures Thinking, you’ll develop the third key future skill for your UX management. How might UX and your company evolve in the coming years, and how can you prepare for different future scenarios? You’ll learn to systematically develop and categorize possible visions of the future, distinguish between short-term measures and long-term strategic decisions, and use this to derive a viable strategy for your company. In the practical exercise, you’ll apply this future perspective to a real-world problem from your company and identify initial strategic steps.